We are a leading provider of mobile phone solutions, specializing in sales, quality fast repairs, and knowledgeable customer support.
We are looking for a candidate passionate about technology and able to provide exceptional customer service.
Job Requirements:
- An energetic resourceful people person with an in-depth knowledge of electronic device repairs and likes to learn and constantly upgrade their skills.
- A person who is focused on customer satisfaction and can handle customers efficiently, in a friendly manner, and is able to resolve customer problems with calmness and composure.
- Someone with a positive learning attitude, has an eye for detail and a team player.
Your Role:
- Deliver phenomenal service and engage in lifestyle and needs-based conversations as a means to make higher value sales.
- Identify needs and provide tailored recommendations for devices, repairs, accessories, and services at the point of first and last contact, ensuring you are always committed to converting the conversation into an opportunity for a sale or store visit;
- Diagnosing and performing repairs on various electronics (i.e. computers, tablets, smartphones, game consoles, etc.) that meet our quality standards within the expected time frame.
- Update and educate customers on complex repairs processes and repair status using digital messaging services or by phone.
- Contribute to the team’s sales results by learning, understanding, and engaging in evolving store performance metrics.
- Keep store sanitized, tidy and organized.
Job Types: Full-time, Part-time, Permanent
Pay: $17.50-$19.00 per hour
Expected hours: No more than 43 per week
Additional pay:
- Commission pay
Benefits:
- On-site parking
- Store discount
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Experience:
- phone technician: 2 years (preferred)
Work Location: In person