Accessories World is seeking customer focused, tech savvy people who combine an aptitude and passion for repairing mobile devices using tools , parts and processes. with a desire to provide the best experience for the customer. This position suits an influential, service-oriented problem solver, passionate about all things smartphone and customer service. You thrive in a collaborative, team environment and are driven to meet and exceed sales and customer experience targets and metrics.
Responsibilities
- Test, diagnose, troubleshoot and repair smartphones
- Help customers find the best cases and accessories for their smartphone
- Provide repair and replacement estimates for the customer
- Communicate with the customer to explain technical issues in an easy to understand, helpful manner
- Greet customers and answer phone calls in a professional, courteous, friendly manner
- Organize, receive stock and mage inventory in accordance with Company requirements
- Work with the team to maintain the cleanliness and professional appearance of the store
Core Competencies
- Strong aptitude, desire and/or experience in repairing electronics
- Strong technical, problem solving and analytical skills
- Knowledge of smartphone and tablet functionality both hardware and software
- Self motivated and sales driven you have the ability to connect with and influence customers
- Transparent, Honest and Trustworthy
- Work best in a collaborative, small team environment
- Ability to work flexible retail hours
- Must have previous cell phone repair experience
Salary and Benefits
- Competitive hourly wages
- Bonus commission pay
- Professional training, growth, and development opportunities
- Employee discount on goods and services
Job Types: Full-time, Part-time, Permanent
Pay: $16.00-$18.00 per hour
Expected hours: 20 – 40 per week
Additional pay:
- Commission pay
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
Experience:
- Personal Electronics Repair Technicians: 1 year (required)
Work Location: In person