About the Department of Access and Inclusion Services
Creating an accessible, equitable and inclusive learning environment, Mount Royal University is committed to access, equity, and inclusion. Students who identify as belonging to one of the protected categories as defined by the Alberta Human Rights Act (AHR Act) are entitled to receive reasonable academic accommodations up to the point of undue hardship.
Our department assists the University in creating an accessible learning environment that encourages full participation in academic courses for students who are eligible for academic accommodations under the provincial human rights legislation. Reasonable accommodations are tailored to the individual, flexible, and determined by considering the barriers within the unique environment of a post-secondary institution. We encourage student development and educate Mount Royal University about becoming a more accessible, equitable and inclusive learning environment.
About the Role
Accommodated Exam Service Assistant provides support to students who experience disability related barriers in the post-secondary learning environment. The Accommodated Exam Service Assistant must be familiar with the post-secondary learning context, be comfortable working with a diverse group of students with varying needs, and possess the ability to develop positive working relationships with numerous community members. The Accommodated Exam Service Assistant must possess strong interpersonal, communication, time management, reading, and writing skills and be willing to work on an on-call basis, which may require working a short shift within the day. Students who experience disability related barriers have access to a wide range of assistive technology, so the Accommodated Exam Service Assistant must be familiar with assistive technology. This casual position requires availability Monday to Friday between 8:30 AM and 3:00 PM and/or between 3:00 PM to 9:30 PM during the Fall and Winter semesters. We are seeking three Exam Service Assistants to add to our casual roster.
Accountabilities/Duties:
Assist the Accommodated Exam Centre in facilitating an extremely high volume of exams/assessments while communicating effectively and supporting the Accommodated Exam Team and other community members. Work closely with the Accommodated Exam Facilitator to complete the packaging and accurate delivery of exams to students, as well as other members of the Exam Team, to facilitate accuracy of the Accommodated Exam Service and to ensure exam integrity. Invigilate exams in the Accommodated Exam Centre and its satellite locations and deal respectfully and confidentially with community members.
Available to work 3 to 4 hours; either between 8:00 AM and 3:00 PM or 3:00 PM and 9:30 pm (shift days and times will vary). Available for onboarding on August 21, 2025, from 8:30 am to 4:30 pm.
Responsibilities
Accommodated Exam Support
Providing support to the Accommodated Exam Team in receiving, seating, and securing exams. This includes communicating and directing students writing in the Exam Centre, and supporting other members of the Exam Team in maintaining their workflow.
Responsible for maintaining the processes and procedures of the Accommodated Exam Centre
Responsible for greeting and directing students in the Exam Centre
Ensuring students have stored their belongings and are entering the exam space with permitted materials
Seating students based on their accommodations
Familiarity with assistive technology software and devices to be able to assist community members in the Exam Centre or its satellite locations
Confirming accurate information provided on the exam cover page with students
Collecting, securing, and accurately storing completed exams (including printing materials from student exam stations)
Responsible for ongoing invigilation throughout the Exam Centre or its satellite locations (including invigilation via AIS’s monitoring software)
Reporting and following through with the process for incidents of cheating in the Exam Centre or its satellite locations
Communicating with instructors when students have questions or concerns about their exam/assessment
Maintaining physical and digital exam/assessment spaces in between seatings (i.e. ensuring clocks are accurate, desk spaces are clean, computers are cleared)
Assist in the facilitation of the exam/assessment pick-up process
Assisting in the facilitation of exams
Packaging of exams/assessments
Highlighting required information on exam/assessment cover pages
Checking and confirming the accuracy of information listed on the exam/assessment cover page
Maintaining key processes established by the Accommodated Exam Facilitator
Assist in the organization and securing of exams/assessments
Communicating any issues or concerns in a timely and efficient manner to the Accommodated Exam Facilitator
Administrative Support
Maintain the reputation of Access and Inclusion Services as a professional, friendly, and helpful service area
Maintain up-to-date knowledge of Access and Inclusion Services process and procedures
Triage and direct community members appropriately when navigating questions or concerns on the phone or in the Exam Centre
Knowledge of accommodations used by students with disabilities
Other Duties as assigned
Knowledge and understanding of the duty to accommodate legislation
Knowledge and understanding of Alberta Human Rights legislation
Familiarity with Mount Royal University’s Accommodation and Universal Access policies
Supporting the accommodation of students
Other duties as required by the Accommodated Exam Facilitator or Accommodated Exam Centre Coordinator
Qualifications
Education and Training:
A minimum of a two-year diploma from a University or equivalent
Experience working with adult learners is an asset
Strong interpersonal, communication, customer service, reading and writing skills
Flexible and willing to work on an on-call basis
Ability to work in a team environment as well as independently, and take the initiative to respond to new situations
Knowledge, Skills and Abilities:
Knowledge of issues faced by students experiencing disability related barriers;
Knowledge of general office procedures
Knowledge of word processing, spreadsheets, and databases
Knowledge of how to save and print documents
Knowledge of various assistive technologies, or willingness to learn
Listening skills - understand the concerns community members may have and develop positive relationships
Must be willing and able to communicate effectively within a team
Demonstrate empathy, compassion and respect when interacting with community members
Understand and comply with confidentiality requirements under FOIP legislation
Be willing and able to accept and act on feedback from colleagues
An ability to take initiative
Resolve situations quickly, maintain confidentiality, and seek support when needed
Excellent and effective organizational skills
Must be detail-oriented
Able to multitask accurately and efficiently
Ability to manage time effectively
Must be reliable and punctual
Salary: $23.39 per hour
Closing Date: Open until suitable candidate found
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number].pdf (ex. Smith, 999999.pdf).