Key Responsibilities:
- Answer customer calls and provide accurate information
- Resolve issues or escalate to the appropriate department
- Log call details and update customer records
- Follow scripts and service guidelines
- Meet performance targets for calls and customer satisfaction
Qualifications:
- High school diploma or equivalent
- Previous call center or customer service experience preferred
- Clear communication and active listening skills
- Reliable internet connection and quiet work environment
- Ability to multitask and remain calm under pressure
Job Type: Full Time
Job Location: Toronto