Job Overview:
As a Call Center Operator at our custom stair manufacturing company, you will be the first point of contact for customers, providing exceptional service by answering inquiries, addressing concerns, and facilitating smooth communication between clients and our production team.
Responsibilities:
Handle inbound and outbound calls professionally, addressing customer questions about products, pricing, lead times, and order status.
Assist customers with placing orders, modifications, and cancellations while ensuring accurate data entry into the system.
Listen to customer concerns, troubleshoot problems, and escalate complex issues to the appropriate department when necessary.
Coordinate consultations or site visits between customers and sales/design teams as needed.
Work closely with sales, production, and logistics teams to ensure seamless customer experiences.
Qualifications:
High school diploma or equivalent.
Excellent verbal and written communication skills.
Basic computer skills.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Job Types: Full-time, Part-time
Pay: $22.27-$26.12 per hour
Expected hours: 20 per week
Additional pay:
- Bonus pay
- Commission pay
- Overtime pay
- Tips
Benefits:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
Work Location: In person