Bilingual Membership Services Representative

Bilingual Membership Services Representative

Position Summary

Reporting to the Manager of Membership Services, the incumbent performs administrative duties related to the membership invoicing, updating information, and lapsing process. The incumbent administers the policies and procedures of the association in all areas of data processing to ensure the accuracy and integrity of the Association’s Membership database. In addition, the Membership Representative provides ongoing support and assistance to members of the profession and the public at large.

This is a permanent, full-time position.

Location

66 Slater Street, Suite 1200 Ottawa, ON

Languages

The CBA delivers services in both of Canada’s official languages. Fluent bilingual skills, both written and oral, are a necessity.

Annual Salary

$ 32.19 per hour

Responsibilities

• Administer the membership renewal program (including processing and delivery of membership renewal invoices, reminders, welcome packages, and onboarding program).
• Provide exceptional client service in responding to inquiries and issues from members regarding their membership status, benefits and services, fee categories, and payment of fees.
• Maintain and update financial and demographic information and ensure adherence to data protocols.
• Use technology or other automated processes to improve the efficiency and effectiveness of processing.
• Provide support duties to other Member Service Representatives.
• Collaborate with other CBA staff as required to carry out duties.
• Respond and liaise with members of the profession and the public at large regarding various membership inquiries through email and telephone contact.
• Other related duties as requested/assigned by the Manager, Membership Services.

Qualifications

Education

Experience

• Previous customer/client service experience is considered an asset.
• Experience working in a non-profit organization is considered an asset.

Skills and Abilities

• Good understanding of customer service, basic computer skills, and basic accounting.
• Strong organizational, interpersonal, and communication skills.
• Working knowledge of Word, Excel, and Outlook.
• Working knowledge and basic understanding of utilizing member/customer databases to provide excellent customer service.
• Ability to work in a team-oriented environment.
• Ability to take direction, work independently, plan, organize, and prioritize workloads.
• Bilingual skills in English and French are essential.

Interested applicants must submit a cover letter and resume.

We sincerely thank all applicants for their interest; however, we will only contact those under consideration. All applicants are encouraged to join the CBA Talent Community which establishes a list that may be considered for similar positions of various tenures.

The CBA is committed to the principles of equity, diversity, and inclusion in its learning, work environments, and in its operations. We encourage applications from traditionally marginalized groups. We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this obligation, the CBA will make appropriate accommodations available upon request. Please inform the CBA, in advance, of the need for accommodation(s) during the recruitment and selection process to ensure your equal participation. Requests can be made by email to hr (@) cba.org

No Agency Please.