Asylum Seekers Assistance Program Worker
Posting #: 4147 Posting Date: 08/11/2025 Posting Closing: 08/22/2025 4:00 PM
Have you heard of us?
Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.
We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.
All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.
Are you the one we’re looking for?
The Asylum Seeker Assistance Program (ASAP) is a pilot program funded by the city of Hamilton to support asylum seekers and refugee claimants in the city of Hamilton. The program aims to connect asylum seekers and refugee claimants with essential services in the community. These services include reception services and temporary accommodation at Wesley Reception Centre, assistance with locating permanent accommodation, needs assessment and referrals to other settlement programs and community-based services, and information and orientation on financial and non-financial information.
The Asylum Seekers Assistance Program Worker will ensure the smooth delivery of all these services and other urgent needs clients may have while staying in temporary accommodations.
This position is a unionized, full-time, temporary position. The contract is until December 31, 2025. The rate of pay is $23.93 per hour. This position is 40 hours per week.
Key Responsibilities:
- Prepare clients' files.
- Provide adequate support for ASAP clients to adjust during their initial days in temporary accommodation before living on their own in the community.
- Connect clients with various support services such as Ontario Works, Legal Aid, and Food banks.
- Assisting clients with booking Refugee Medical Exam (RME) and other IRCC-required applications.
- Connecting clients with healthcare providers and mental health support when needed.
- Prepare and set up clients' rooms before their arrival.
- Conduct an initial ASAP needs assessment to identify immediate resettlement needs and determine which services, are required to meet these needs during the client’s stay in temporary accommodations.
- Provide orientation and link to essential federal/provincial programs and services so the clients can understand and access fundamental services like all other asylum seekers.
- Conduct regular room checks to ensure clients' rooms are in good condition and report any damages.
- Work rotating shifts as required.
- Work under a lens of integration with other Wesley programs to ensure efficiencies are realized through evidence-based practices.
- Maintain required participation records and relevant program statistics, continuously looking for efficiencies to implement within the program.
- Ensure that records are kept confidential and secure at all times.
- Report and communicate progress strategies, challenges, and program status to the management team.
What you will bring:
- Post-secondary education at a College Diploma level or higher, including studies pertinent to settlement, social services, adult education, community health, and migration issues.
- At least three years of relevant practical experience working with newcomer families is required.
- Advanced computer skills required in the following programs: Microsoft Word, PowerPoint, and Outlook; Adobe; any program database.
- Excellent communication, organization, and coordination skills.
- Proven ability to demonstrate Wesley’s mission, vision, and values.
- Fluency in Arabic, French, or Swahili, (verbal and written) in addition to English is required.
- Available to work flexible/irregular hours, including evenings and weekends.
- A Valid Driver’s License with access to a vehicle would be an asset.
- Non-violent crisis intervention and 1st aid/CPR training is required.
Invest in Yourself as we Invest in You! Wesley offers…
- A positive work culture that prioritizes all staff having an opportunity to contribute
- A supportive team that will empower you to achieve great milestones!
- Fun and engaging organizational events such as our Staff Appreciation Event
- Professional development and training opportunities
- Employee Assistance Program Available Immediately
- Employee Discounts
Please Apply Via: Our Wesley Bamboo Portal:
- Click on this link: https://wesley.bamboohr.com/jobs/
- From there you can access all of Wesley’s job postings
Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website at www.wesley.ca.