Associate Manager, Gift & Data Processing
We wake up to a different alarm.
The issues impacting our communities here in the GTA keep us awake at night. But it’s also what gets us up each day, determined to fight local poverty and its interconnected challenges, and to make this region everything it can be for everyone who calls it home. We believe in the power of community, of people coming together, doing what it takes to build and transform neighbourhoods where everyone can thrive. Any Way We Can.
How you will make a difference:
Reporting to the Senior Manager, Gift & Data Processing the Associate Manager, Gift & Data Processing will manage data entry work performed by seasonal staff, ensuring that they adhere to policies, procedures and protocols including data integrity standards, privacy, and records management.
- Provide training and guidance
- Advise on changes in procedures and important dates/deadlines
- Respond to inquiries and resolve discrepancies identified by staff
- Perform ongoing audit and reconciliation on data processed
- Oversee and record all workplace envelopes received and processed
- Attend weekly meetings to discuss any issues and challenges
- Manage the migration of data to CRM, including reviewing pledge forms and dealing with exceptions such as potential duplicates and mismatched data
- Participate in system testing (@work, CRM, etc.) as required and investigate any data entry issues
- Respond to campaign-related questions that come in through Gift and Data Processing, ticketing system from both internal and external stakeholders
- Train and manage seasonal staff
- Support Corporate Donor Relations team (Managers, Sponsored Employees) with concerns related to data entry and reports
- Maintain workplace digital files and folders for auditing purposes
- Reconcile eTransfer and EFT logs for donations and pledges through workplace campaigns
- Assist with reviewing and updating campaign and processing documentation
- Assist the Senior Manager, Gift and Data Processing in gathering information for the interim audits
What you bring to the role:
- 1- 3 years experience in gift and data processing
- Understanding of basic financial transactions and knowledge of CRA regulations on donation receipting
- Experience with Constituent Relationship Management
- Intermediate to advanced Excel and Word skills
- Previous supervisory experience an asset
- Excellent attention to detail and proven track record of accuracy
- Demonstrated ability in data reconciliation and audit
- Experience preparing bank deposits
- Strong problem-solving skills
- Demonstrated commitment to customer service including the ability to work respectfully and inclusively with a diverse set of constituents that includes staff, donors, and third-party contractors
- Ability to set priorities, meet deadlines and work under pressure
- Ability to exercise good judgment and work cooperatively and independently
- Strong communication skills, both written and oral
- Willingness to actively contribute to the organizational equity framework through participation in learning opportunities and implementing anti-oppressive, and anti-racist learning into action internally and externally
Being part of our team:
- Competitive total compensation package including:
- Salary
- Comprehensive benefits
- Defined benefit employer-matching pension
- Life insurance
- Short-term and long-term disability benefits
- Employee and family assistance program (EFAP)
- Generous paid time-off package including vacation, personal and cultural days, summer hours and hybrid work environment
- Commitment to the well-being and work-life balance for our employees
- Collaborative, high-performing, and team focused on long-term and collective success
- Largest United Way world-wide
- Work with the GTA’s top philanthropic leaders
Please apply no later than August 25, 2025.
We are committed to being transparent about our practices around pay. The salary range for this role will be shared with candidates who are being considered for it.
As part of our recruitment process, United Way Greater Toronto offers accommodation for applicants with disabilities. If we contact you about an opportunity, please let us know if you require accommodation.
As per our recruitment policy, internal candidates are encouraged to let their current manager know that they have applied for another role.
About United Way Greater Toronto:
As the largest non-government funder of community services in the GTA, United Way Greater Toronto reinforces a crucial community safety net to support people living in poverty. United Way’s network of agencies and initiatives in neighbourhoods across Peel, Toronto and York Region works to ensure that everyone has access to the programs and services they need to thrive. Mobilizing community support, United Way’s work is rooted in ground-breaking research, strategic leadership, local advocacy and cross-sectoral partnerships committed to building a more equitable region and lasting solutions to the GTA’s greatest challenges.
Building community takes a community and together, with you, we will shape a stronger, brighter GTA for everyone who lives here. Any Way We Can.
Learn more about our work at unitedwaygt.org.
Diversity & Inclusion:
United Way is committed to creating an inclusive workplace that reflects our diverse community to ensure we’re best equipped to serve it. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.