Account Manager
Job Type: Permanent Full Time
Location: Toronto, Canada, Remote
Reporting to: Director of Sales
Job purpose:
We are looking for a dynamic and results-driven Account Manager who excels at building strong relationships and thinking on their feet. In this role, you will partner closely with key accounts to drive revenue growth and deepen client engagement within your portfolio. You will take ownership of all aspects of account management, including negotiation, marketing plan execution, and the development of robust business strategies aligned with our corporate objectives.
What will be your key responsibilities?
- Maximize revenue within your portfolio of preferred partner accounts
- Build and maintain strong relationships with assigned accounts at both head office and travel advisor levels
- Develop and execute strategic marketing plans for all key accounts
- Negotiate annual preferred agreements, including setting business goals, marketing strategies, and growth targets
- Prepare and implement a comprehensive Sales Plan, including monthly call patterns, participation in area trade shows (with anticipated costs), and other sales activities
- Accurately document all sales-related activities in Goway’s CRM (Salesforce)
- Conduct monthly analysis of account performance and marketing ROI, and monitor relevant industry updates
- Conduct sales calls, attend trade shows, and deliver destination or agency presentations as required
- Submit monthly business and expense reports, as well as Staff Travel Forms when necessary
- Provide ongoing feedback to the Director of Sales and USA National Account Manager regarding customer service and any field issues
- Participate in special projects on an ad hoc basis
- Represent Goway at national shows, conferences, and events
What are we looking for?
- Minimum of 3 years B2B travel industry experience in a similar role
- University degree preferred
- Strong contracting and negotiation abilities
- Excellent analytical and problem-solving skills
- Proven ability to meet deadlines and manage multiple tasks
- Capable of working both independently and collaboratively within a team
- Outstanding verbal and written communication skills
- Exceptional customer service orientation
- Results-driven with a strong sales focus
- Positive, proactive team player with a “can-do” attitude
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Excellent command of written and spoken English
- Willingness and ability to travel up to 50% of the time, both domestically and internationally.
What can you expect from Goway?
Imagine working for a company where your career feels like an adventure. At Goway, you’ll join a global community that supports one another:
- We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
- Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
- You’ll enjoy generous paid time off, including three weeks of vacation, six personal days, and a dedicated day off to celebrate your birthday.
- Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
- Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
- Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.
How to Apply:
If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.
Recruitment scams & fraud warning:
Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.
About Goway
Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com.