As a Dispatcher/Coordinator, you will assist clients from various communities with:
- Transportation: Organizing taxi, medical van, flight, and bus services.
- Accommodation: Setting up bookings
- Administrative Coordination and Client Support: Managing client communications, responding to urgent requests, maintaining medical transportation records, coordinating with internal staff and service providers.
As a Dispatcher/Coordinator, your day to day may include:
- Contacting service providers to authorize and book eligible benefits based on prior approvals from the NIHB Regional Office.
- Utilizing the NIHB Medical Transportation Record System to administer benefits and record all client interactions.
- Communicating with health providers, service providers, and program staff to assist clients.
- Providing information via telephone, email, or in person regarding program policies and eligibility.
- Responding to urgent requests from clients and providers, determining the necessary actions.
- Greeting and welcoming clients professionally at the Southeast Wellness Lodge.
- Maintaining and updating the NIHB Medical Transportation Database (MTRS).
- Coordinating travel with MTU drivers to ensure timely access to medical care.
- Assisting with posting daily events and ensure the reception area is tidy and presentable.
- Complying with Southeast Wellness Lodge policies and legal requirements.
- Documenting information in logbooks for review and quality assurance.
- Other related duties as assigned.
As Guest Services, you will assist clients with the following:
- Reception: Greeting and checking clients in and out of the Southeast Wellness Lodge in a professional and welcoming manner.
- Client Support: Responding to guest needs and special requests, providing information about lodge services, and ensuring client comfort throughout their stay.
As Guest Services, your day to day may include:
- Welcome and check-in clients upon arrival at the Southeast Wellness Lodge in a professional and friendly manner.
- Maintain an organized front desk environment, ensuring a warm and inviting atmosphere for all guests.
- Provide orientation and information to clients regarding lodge amenities, services, and procedures.
- Assist clients with special requests and resolve any guest concerns promptly and courteously such as additional towels, sheets, toiletries.
- Monitor client check-outs and ensure proper documentation and recordkeeping.
- Support mealtimes by transporting food and supporting general cleanup.
- Maintain guest confidentiality and uphold professional conduct at all times.
- Liaise with housekeeping and security to ensure timely and quality services for all guests.
- Other related duties as assigned.
Shift Availability
- Flexible shifts (8–40 hours per week) including evenings, overnights and weekends as required.
- NOTE: Shift times are subject to change.
Qualifications
- Related work experience.
- Prior experience in a front desk or similar role.
- Familiarity with office equipment (fax, printer, phone, etc.).
- Proficient in English; knowledge of an Aboriginal language (Cree, Ojibway, etc.) is an asset.
- Strong knowledge of Microsoft Office (Word, Excel, Outlook).
- Excellent communication and people skills.
- Well-organized and able to multi-task.
- Problem-solving skills; resourceful and proactive.
- Customer service-oriented with a professional attitude and appearance.
- Strong phone etiquette and communication skills.
- Capable and flexible to work shift hours: days, evenings, weekends may be required.
Why Join Us?
- Be a Community Hero: Support health and wellness services for the people who need them most.
- Dynamic Work Environment: Engage in meaningful work that connects you to your community.
- Professional Growth: Build your skills while working with a dedicated and supportive team.
Working Conditions & Physical Requirements
- Flexible shifts (8–40 hours per week) including evenings, overnight and weekends as required.
- Repetitive desk tasks in a busy environment.
- Proficiency with computers, copier machines, telephones, and scanners.
- Medium strength demands (20-50 pounds occasionally, 10-25 pounds at times, up to 10 pounds some of the time).
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