Job Overview
Reporting to the Supply Chain Manager, the Warehouse and logistics Coordinator position is responsible for ensuring customer orders are delivered on time and in full in the most optimal conditions. This role will organize and monitor the storage, and distribution of products, ensuring optimum efficiency and productivity. They will also oversee the maintenance of warehouse facility, equipment and delivery vehicles. This role will work closely with cross-functional teams and external liaisons to achieve a high level of customer satisfaction. The duties and responsibilities for this position will evolve over time as the situation changes with respect to products and services offered by Koppert Canada.
Position Competencies
· Monitor and track shipments to prevent delay in deliveries inbound and outbound.
· Handle and resolve customer complaints in a timely manner; provide solutions to prevent issues from reoccurring.
· Plan and schedule warehouse activities and deliveries to meet demand and avoid unexpected labour costs
· Maintain inventory thresholds on products and warehouse supplies to prevent delay in deliveries
· Provide recommendations for continuous improvement and cost reduction
Summary of Functions
Logistics- Freight In/Out
- Track and monitor shipments (inbound and outbound) for delivery on time and in full
- Submit claims with suppliers and transport companies and follow up on investigation of shipments
- Communicate delays to customers and sales representatives
- Organize picking/packing slips, and release* sales orders to assembly line
- Assist with order picking and packing when required
- Address customer inquiries and issues surrounding delivery quickly and amicably; working with TQM to analyze, evaluate and resolve customer concerns surrounding logistics and quality issues
- Assure cold chain and quality during transportation (Processing data loggers, updating seasonal shipping/packing procedures to provide suitable protection of products during transport).
- Analyze product distribution plan and routes and update to ensure routes are efficient and cost-effective
- Coordinate transport and customs clearance for seasonal QUAD deliveries inbound and outbound
Warehouse Management
- Plan and organize staff schedules; monitor and approve timesheets
- Ensure warehouse and logistics personnel are well informed and have clear working instructions
- Assist with development of SOP’s; implement and train staff on procedures and protocols
- Oversee maintenance at location; office, warehouse, equipment and delivery vehicles
- Ensure Warehouse complies with Federal and Provincial Workplace Health and Safety regulations.
- Investigate and update Transportation guidelines for various pesticides
Inventory Management
- Ensure adequate inventory levels are kept for all shipping materials and saleable items that carry an extended shelf life.
- Receive and or oversee receipt of inventory in to ERP system
- Ensure inventory cycle counts are completed within deadlines
- Analyze inventory to ensure accuracy; resolve discrepancies between ERP and physical count
- Post inventory transactions in ERP (stock transfers, bills of materials, counting journals)
- Plan and organize container shipments
Core Competencies
General Competencies and Qualifications
Successful candidates in the Warehouse and Logistics Coordinator position must demonstrate and obtain:
- Bachelor’s degree in supply chain management
- 2+ years of experience in warehouse and logistics coordination
- Plan and organize staff schedules; monitor and approve timesheets
- Ensure warehouse and logistics personnel are well informed and have clear working instructions
- Assist with development of SOP’s; implement and train staff on procedures and protocols
- Oversee maintenance at location; office, warehouse, equipment and delivery vehicles
- Ensure Warehouse complies with Federal and Provincial Workplace Health and Safety regulations.
- Investigate and update Transportation guidelines for various pesticides
- Able to lift up to 40lbs (18kgs)
Technology Competencies
· Intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint etc.)
· Microsoft 365 or other ERP experience
· Obtain reports using SQL reporting tools and PowerBI
Supervisory Competencies
· Train and lead a high performing warehouse and logistics team that embraces KCAN and KBV core values
· Organizes and oversees the schedules and work of assigned staff
· Conduct Performance Evaluations of all warehouse and delivery staff
Behavioural Competencies
These are a combination of skills, attributes, and behaviours, which are directly related to the successful performance on the job.
· Maintain a high degree of integrity and ethical behaviour in all business activities and decisions; set personal standards of conduct that meet or exceed company or legal requirements; keeps confidences; admits mistakes, and does not misrepresent themselves for personal gain.
· Dedicated to meeting the expectations and requirements of internal and external liaisons.
· Establishes and maintains effective relationships with customers and gains their trust and respect while proactively addressing customers needs.
· Follows through on identified problems until resolution.
· Establish and maintain harmonious professional relationships by demonstrating respect for and sensitivity to others.
Company ValuesWe partner with Nature:
· We have a deep respect for nature. Nature was here first and will always find a way. We use nature as a tool against itself to provide ethical, health conscious ways to produce, maintain, and promote growth.
We Work for Growers:
· Our growers are key figures within our business. We feel a strong responsibility to share our expertise to serve them, and in doing so, our communities in the best way possible. Without our growers, there is no Koppert.
We Keep Improving:
· Just as the world we live in is constantly changing and innovating, so to does our company. We believe that constant innovation is the only way to keep a growing company that employees, our growers, and our world can benefit from. Without innovation, we cannot hope to continue.
We Build Global Networks:
· Collaboration is in our DNA. We cannot do this on our own. We know that in order to get closer to realizing our mission and vision, we need to work together. That’s why, in partnership with 100 countries around the world, Koppert’s name can continue to grow, globally.
· We are Family:
· We care, respect, and value each other. We are welcoming and open. Within Koppert, we are united through values and a strong belief in biological solutions and sustainable growing practices. We understand that tough times may come, but through a familial bond and care for nature, we believe that anything can be overcome. We have your back!
Work Environment
What you can expect
· Ability to work Sunday to Thursday, including 90% of all Statutory holidays
· Highly collaborative role with high level of interaction with cross-functional departments.
· Must be able to adapt and work efficiently under pressure.
· Adaptability and willingness to work flexible hours as required.
· Able to physically endure outdoor or indoor climates including hot or cold extremes, with regular exposure to cool storage room and pollinators (bumblebees) in warehouse.
· Some travel may be required on occasion for training purposes or team events
Job Type: Full-time
Pay: $60,000.00-$70,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
