Visitor Services Agent

You smile and warmly greet our guests as their first point of contact at resort; nothing is too much trouble for you. You prioritize guest experience and teamwork and take pride in providing the best vacation and recreation experience possible.

You Will:

• Ensure a comfortable and friendly atmosphere for both guests and staff.
• Print day tickets and season passes for guests.
• Champion all products and services sold through the Visitor Services and Winter Sports School, promoting all experiences and products available at the resort.
• Handle cash including a daily float and debit and credit card transactions.
• Respond to inquiries in person, via email and phone.
• Address guest service-related questions and concerns, escalating to the Visitor Services Manager, Winter Sport School Supervisor or Visitor Services Team Lead when appropriate.
• Ensure daily communication between various departments and within the team as needed (Food & Beverage, Mountain Operations, etc.) to provide accurate and up to date information to guests about resort services and products.
• Responsible for the administration of guest ski or snowboard lessons and other related products or services.
• Assist the Winter Sports School Supervisor in determining daily staffing.
• Assist with other duties as assigned.

You Have:

• Previous professional experience in a customer service role.
• Cash handling experience.
• Proficiency with MS Office (Word, Excel, Outlook) and POS systems.
• A passion for the mountain lifestyle and the outdoors.
• Experience in a mountain or resort setting (an asset).
• Flexibility to work weekends, evenings, and holidays.
• The ability to stand for extended periods.
• Additional language skills (an asset).

We Offer:

• Competitive Wage: $20.40 per hour.
• Mountain Access Perks: Complimentary RCR staff pass with full mountain access, reciprocal resort tickets, and discounted friends & family lift tickets.
• Staff Discounts: Save on food & beverage, rentals, retail, and hotel accommodations.
• Employee Events & Recognition: Enjoy year-round staff events and get recognized through our employee awards program.
• A Great Team: Work alongside a passionate and fun team who love to share the RCR mountain experience.

Interested? Please apply with your resume.

We regret that only those applicants eligible to work in Canada without sponsorship may be considered for seasonal roles. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Kicking Horse Mountain Resort; however only those candidates selected for an interview will be contacted.