Department: Visitor Services
Position Status: Part Time, Year Round
About Tourism Whistler
We are the official marketing and sales organization for the resort of Whistler, British Columbia - also known as the best place in the world, if you ask us - and we are proud to call this place home. As a not-for-profit, member-based organization, we are also the people behind the operations of the Whistler Conference Centre, Whistler Golf Club, Whistler Visitor Centre, and Whistler.com Central Reservations.
We love where we live and we bring that energy and passion to everything we do. We are a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we are proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.
What We Offer:
We like to make work meaningful and to live life fully. Join the team at Tourism Whistler and be part of a fun, supportive organization that truly values work-life balance. We're looking for people who want to make the most of the unique Whistler lifestyle and share our values of passion, energy, achievement, and respect.
A few ways that we walk the talk:
Culture & Connection
- All staff events and departmental team building (the fun kind, we swear)
- Fun, supportive, and collaborative team environment
- A wellness fund to support your health and recreation in Whistler. Think ski/snowboard or bike park pass, yoga or gym memberships, golf lessons, or other wellness offerings that support your well-being
- An annual Health & Wellness calendar with wellness offerings to prioritize mental health and well-being
- 3 weeks' paid vacation as a starting point
Position Summary
Reporting to the Supervisor, Visitor Services, the Visitor Centre Agent is responsible for delivering exceptional guest service by providing visitors with information and recommendations about the resort and surrounding area. The agent will handle sales of retail items, transportation tickets (Whistler and to Vancouver and YVR), and activity bookings, ensuring guests are well-informed and can fully enjoy their time.
Key Responsibilities
- Act as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement and respect
- Welcome in-resort guests and local residents, providing outstanding service and sharing up-to-date and relevant information
- Support tourism partners by promoting local products and educating guests both in person, over the phone, and via email
- Address guest questions and concerns with confidence and care, offering solutions and recommendations
- Responsible for activity, transportation, and retail sales, including inventory control via our online system
- Provide information on tourism opportunities within the Sea to Sky corridor and across British Columbia
- Promote the use of digital platforms Ask Whistler, including digital maps, customer feedback tools, and Google Reviews to enhance guest experience
- Meet or exceed individual and team sales goals on a daily, weekly and monthly basis
- Follow Tourism Whistler’s health and safety regulations, including maintaining a clean workspace
- Maintain a professional and positive attitude as a Visitor Centre Agent
- Follow all standard operating procedures as outlined in the Tourism Whistler Employee Handbook and the Visitor Services Manual
- Undertake additional duties as assigned by management
- Commitment to delivering exceptional customer service
- Proficiency in POS systems and basic computer skills
- Strong verbal communication skills
- Proactive in staying informed about local tourism offerings and seasonal changes
- Multilingual skills are an asset
- Sales experience an asset
- Flexibility to work weekends and accommodate a varied schedule
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