VETERINARY HOSPITAL MANAGER (full-time, onsite)
About Us
The Canadian Animal Task Force (CATF) is a dynamic grass roots, volunteer-driven, registered charity providing animal care programs and services for companion animals. Our Vision Statement is “Humans and companion animals live in harmony in communities where compassion, respect and kindness guide their actions.” By assisting with community safety and improving the health and well-being of animals, we are helping people, helping animals. Founded in Calgary, Alberta in 2007, CATF operates with a small team of paid staff and relies heavily on a larger network of dedicated volunteers to deliver our animal welfare programs. Our volunteer team of licensed veterinarians, veterinary technologists, and other public volunteers provide compassionate and exemplary care and support. We invite you to learn more about what we do and the people we serve. Visit our website at www.cataskforce.org.
To fulfill our Vision, we need the best people doing their best work. If this sounds like you, then we'd love to chat!
Position Summary
We are seeking an experienced Veterinary Hospital Manager to join our team. In this role, you will be responsible for managing a veterinary hospital in a high-quality, high-volume clinical environment. Your expertise will directly impact the day-to-day operations of the facility, and you will have the opportunity to work with a diverse clientele, providing education and support.
More specifically, the scope of your responsibilities will include but are not limited to:
People Management
- Hiring qualified staff, including veterinarians, veterinary technicians, and administrative personnel.
- Ensuring that all staff members are trained in best practices, safety procedures, and customer service.
- Creating and managing employee schedules to ensure adequate coverage, supervising day-to-day activities, and fostering a positive work environment.
- Conducting performance evaluations, handling disciplinary issues, and encouraging professional growth.
Financial Management
- Preparing and managing the hospital’s budget, including monitoring income and expenses to ensure profitability.
- Ensuring accurate billing for services provided, overseeing collections, and managing accounts payable/receivable.
- Manage inventory, order supplies, and maintain relationships with vendors.
Operations and Facility Management
- Ensuring that the hospital is clean, safe, and well-maintained, addressing repairs and improvements as needed.
- Ensuring that medical and office equipment is maintained, calibrated, and compliant with regulations.
- Developing efficient workflow processes to maximize productivity and minimize wait times for clients.
Client Relations and Customer Service
- Managing appointment scheduling and handling complaints or concerns professionally.
Compliance and Regulatory Management
- Ensuring compliance with OSHA, veterinary board requirements (including PIPS), and other safety and health regulations.
- Maintaining accurate patient and business records, ensuring data privacy compliance, and preparing reports as needed.
Strategic Planning and Growth
- Working with BOD and Executive Director or the leadership team to set practice goals, monitor key performance indicators (KPIs), and assess progress.
- Staying updated on veterinary industry trends, technology advancements, and client expectations to keep the hospital competitive.
- Assisting in planning for hospital growth, including facility expansion, adding new services, or upgrading equipment.
Technology and Information Management
- Managing and optimizing the use of veterinary practice management software for scheduling, billing, and record-keeping.
- Implementing protocols for data security and protecting patient and client information.
- Integrating telemedicine and digital communication solutions where appropriate for client convenience.
Requirements
To qualify, you will need at least the following:
- Bachelor’s degree in Business Administration, Veterinary Practice Management Certification, or CVPM Certification
- Experience in a veterinary practice setting preferred
- Proven leadership and management experience
- Knowledge of veterinary medicine, animal care, and customer service
- Strong verbal and written communication skills with a commitment to providing excellent client service and education.
- Genuine empathy and a passion for animal welfare.
- Ongoing dedication to professional development and staying updated on best practices and advancements in veterinary medicine and business management.
- Strategic thinker with adaptability and results-driven mindset.
- Strong interpersonal skills for effective volunteer management.
- Deep commitment to our organization's mission and values.
- Proficiency with Google Workspace and Microsoft Office.
- Effective at building relationships with diverse stakeholders, including discretion.
- Self-motivated, solution-focused, and flexible team player.
- Exceptional attention to detail and record-keeping.
- Strong analytical and critical thinking skills.
- Excellent planning and organizational abilities.
- Kind, patient, and flexible in handling change positively.
- Demonstrates unwavering confidentiality.
Although not required, we consider the following to be valuable assets:
- Experience in high-volume, high-quality spay/neuter settings.
- Proficient in providing contextualized and spectrum of care veterinary medicine.
- Experience working with marginalized socioeconomic groups, demonstrating cultural competency and empathy.
- Experience with non-profit operations.
- A background in the animal welfare sector.
Benefits
We provide a workplace environment that fosters creativity and innovation. We offer competitive rates, flexible schedules, benefits, challenging projects, and a dynamic and friendly work environment. Here’s some information on what else you can expect in the role and as a CATF team member:
- 100% employer-paid group benefits after three months
- Daily start time flexibility outside of the standard 8a – 4p workday upon approval
- 3 weeks of paid vacation
- Up to 12 general holidays (stats)
- Paid sick days
- Paid ABVMA and CVMA registrations
- Continuing education and professional development sponsorship or cost share
- Discounted pet food and supplies
- Individual gratitude and recognition rewards, team events and holiday celebrations
Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for each other’s success. If you want to join a team of community leaders passionate in making an impact, apply now! Note that there is a high exposure to pet dander and hair in the working environment.
This posting will remain open until a suitable candidate has been hired.
How to Apply
Qualified applicants are invited to apply in confidence. Applications for this position will be accepted on an ongoing basis until a suitable candidate has been hired. Submit your cover letter and resume to [email protected]. Your cover letter should detail how you are the right person for the job. When submitting your email, please use “Veterinary Hospital Manager” as the subject line.
We thank all applicants for their interest and advise that only those under consideration will be contacted.
CATF is an equal opportunity employer and employs personnel without regard to race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, and sexual orientation.
Job Types: Full-time, Permanent
Pay: $63,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Work Location: In person
