The Vessel Dispatch Coordinator II allocates and dispatches local tug operations and charter boats as required to handle daily customer orders. The role ensures that all tugs are utilized in the most cost-effective manner based on fleet and crew capabilities, crew change schedules, timing, location, availability of tugs and customer requirements. A significant part of the job is to manage ongoing changes of complex deliveries, which involves constant juggling and mobilization of all internal and external resources to accommodate new requirements.
Note: Due to business needs, this position is required to be fully on-site based at 10 Pemberton Avenue, North Vancouver. This position operates on a five-week rotating schedule.
What you'll do
- Allocates and updates scheduling and dispatching of tugs in the most cost-efficient manner with the goal to make barge deliveries on time and maintain a high level of customer satisfaction with as few tug hours as possible.
- Coordinates with other Dispatchers on arrivals and departures of tows, so that internal resources are re-deployed before hiring external charter boats to service the customer. If required, hires charter boats to ensure customer orders are completed on time.
- Coordinates with Marine Personnel regarding crew changes and crewing dispatch. Reports to Marine Personnel on various crewing problems and personnel issues. Coordinates and dispatches own callout crew to complete a job.
- Coordinates repair needs and dock days with Engineering Department. Monitors repair status and availability of each tug to maximize equipment utilization and Company profitability.
- Acts as the first response for all tug and barge related emergencies. Advises second response including management, Port Captains and Safety personnel.
- Receives and handles front-line complaints from customers, facilities personnel, and the public on issues concerning the tugs and the shipboard personnel.
- Answers public inquiries and provides information on various non-legal, non-sensitive matters.
- All relevant documentation is kept up to date and monitored consistently for errors and corrections.
- Deals or assists with the inward and outward Custom Clearances for all vessels entering U.S. waters. Assists or arranges Custom Clearances with shipping Agents in U.S. ports, Canada Revenue and Custom Agency and Border Services.
- Performs additional duties as required.
What you'll bring
- Post-secondary education in logistics, transportation, or other related disciplines.
- Deck Officer Certification with Transport Canada.
- Minimum 5 years of marine experience preferably as a certified Deck Officer or an equivalent combination of education and experience.
- Previous Marine Dispatch experience preferred.
- Ability to multi-task while staying mentally focused with the customer’s changing requirements.
- Ability to work well under pressure.
- Ability to display tact and diplomacy when dealing with complaints or implementing damage control measures.
- Ability to creatively solve problems and to make accurate decision within tight timelines.
- Time management skills and ability to prioritize tasks.
- Understanding of marine fleet and crew capabilities and operations.
- Computer proficiency in Microsoft Office including Word, Excel and HELM.
- Communication skills, with strong interpersonal and conflict resolution skills.
- Customer service orientation.
Why you'll love working here
- This is a full-time, permanent position.
- In addition to an annual bonus and pension plan matching, this role provides you a very competitive salary in line with the successful candidate’s experience.
- We also provide a best-in-class health and wellness benefits package for this position, including such things as full health care (e.g. unlimited physiotherapy), dental, vision, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, wellness/fitness reimbursement for memberships or registration fees, and an Employee Family Assistance Program (EFAP).
- Free on-site gym.
- Parking is included and to assist those that are using transit, we operate a complimentary shuttle bus Monday through Friday with various pick up and drop off points around North Vancouver.
The estimated salary for this position is $81,000 - $99,000 . In determining final salary, Seaspan considers many factors including the successful Candidate’s skillset and experience as well as position location and internal equity. The final base salary offer will be at the Company’s sole discretion and presented as part of a competitive total compensation package .
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