Vacation Coordinator
Position: Full-Time (40 Hours Per Week)
Schedule: Rotating shifts;
Monday to Friday: 7:30 am - 4:00 am (Morning shift)
Monday to Friday: 9:00 am - 5:30 pm (Day shift)
Monday to Friday: 11:30 am - 8:00 pm (Afternoon shift)
Saturday to Sunday: 9:00 am - 5:30 pm (Weekends)
Typically, staff will work an average of one morning OR afternoon shift per month, AND two weekends per month.
We are open on Canadian holidays, except Labour Day, Christmas Day, and New Year’s Day. Holiday shifts are rotated among staff.
We are open on Canadian holidays, except Labour Day, Christmas Day, and New Year’s Day. Holiday shifts are rotated among staff.
Training: In office, Monday to Friday, 9:00 am - 5:30 pm, for the first 5 weeks
Starting Wage: $25 Per Hour
Start Date: Monday, September 29th, 2025
Candidates must possess, or be willing to obtain, a valid passport.
Do you find fulfillment in helping people every day?
Are you driven, positive, friendly, smart, and creative?
Does a supportive coaching culture that values your ideas and goals appeal to you?
Do you seek a career with growth opportunities rather than just a job?
If your answer is YES to all these questions, you might be the perfect fit for our team!
Who We Are
David’s Vacation Club Rentals is a family-owned business in London, Ontario. Founded 19 years ago, we've grown from a one-person operation to a team of around 60 employees. Our employees start as Vacation Coordinators and can advance to roles such as Senior Vacation Coordinators, Lead Vacation Coordinators, Social Media Specialists, Cruise Specialists, Team Leaders, Recruitment Facilitators, and more. We prioritize internal promotions!
What We Do
We connect Disney timeshare Owners who aren’t using their Vacation points with guests seeking affordable stays at Disney Deluxe Resorts. We help Owners earn money back on unused points and assist guests in saving on their accommodations.
What We’re Looking For
We seek individuals who see themselves growing with our company. Our core values include building and maintaining long-term client relationships, facilitating our services efficiently, and consistently exceeding expectations. Key qualities in our successful employees are strong communication, teamwork, self-reliance, integrity, resourcefulness, and a desire to learn.
A Typical Day
- Serve as the first point of contact for guests and DVC Owners, handling inbound calls, emails, and chats.
- Explain our processes and policies clearly and cheerfully.
- Perform data entry and maintain detailed notes using our internal systems.
- Collaborate with team members to facilitate customer interactions, whether renting points or booking accommodations.
What We Offer
- Supportive Management: Approachable management team offering ongoing support and recognition.
- No Sales Goals: We focus on providing each customer with a personalized, exceptional experience.
- Growth Opportunities: We promote from within and focus on enhancing your existing skills.
Perks and Benefits
- Comprehensive health benefits (fully or partially company-paid after a 3-month probation)
- Group Registered Retirement Savings Plan
- 3 weeks of vacation to start, plus 1 day added for each year.
- Employer-sponsored volunteer days
- Travel Industry Council of Ontario (TICO) Certification Exam paid by the company
- Flexible scheduling
- Year-end bonuses
- Staff discounts for personal Disney trips
- Casual dress code
- Overtime available during peak periods
- Free office beverages and snacks
- Themed parties such as “May the 4th Be With You” day or Mickey’s Birthday
- Active social committee
- A fun and inviting work atmosphere
Employee Testimonials
- Lindsay, since 2014: “Working at David’s is like being with a second family. Communication is valued, opportunities for growth are endless, and work is fun!”
- Stephanie, since 2018: David’s does their best to provide a work-life balance and foster a culture that leans into the growth of team members through support and guidance.
- Kristen, since 2019: “I feel valued, heard, and respected. Learning and new ideas are encouraged. It’s incredible to be part of such a caring team.”
- Taleah, since 2020: “At David’s, you’re never just a cog in the wheel. The positive environment and team spirit are remarkable.”
- Alejandro, since 2021: “David’s respects and supports all team members, offering equal opportunities for career development.”
- Nicole, since 2022: “David’s values employee opinions and experiences, fostering a safe, happy, and seen work environment.”
- Melissa, since 2023: “Davids is a wonderful and welcoming place to work. The environment is fun and caring and the opportunity to grow is supported and encouraged!”
- Catherine, since 2024: “David’s loves to build up their team members and see them grow, and is always happy to celebrate their accomplishments!”
- Amber, since 2025: “I love that every day brings something new and exciting, and the hybrid work model offers the perfect balance of flexibility and connection.”
Interested?
If you’re excited about joining our growing team, we’d love to hear from you!
We currently have a hybrid work model, so candidates should be local to London, Ontario. Successful applicants will receive all necessary equipment for remote work. Employees will rotate into our physical office approximately 3 times a year for 6 weeks at a time.
For more information, please visit our website and follow us on social media:
- Website: dvcrentals.com
- Facebook: facebook.com/dvcrentals
- Instagram: instagram.com/dvcrentals
- TikTok: tiktok.com/@dvcrentals
- Twitter: twitter.com/dvcrentals
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Work from home
Application question(s):
- What does great customer service mean to you?
Work Location: Hybrid remote in London, ON N6E 1N9
Expected start date: 2025-09-29
