Who We Are
At SETYM International, we are a small, passionate team committed to strengthening the management capacities of public sector professionals in developing countries. Since 1988, we've welcomed thousands of professionals from 115 countries to participate in international training seminars at our global network of training centers.
Our headquarters and main training center are located in Montreal, right in the heart of the entertainment district. You'll enjoy a 32-hour workweek over 4 days, flexible hours, and 4 weeks of vacation. Our hybrid work model includes 2 days of remote work and 2 days at the office.
The Person We’re Looking For
We’re seeking a dynamic, organized individual committed to listening and providing guidance. You excel in communication and have a keen sense of prioritization. You enjoy working in a collaborative and motivating environment within a small team where mutual support and having fun while working are key.
We need someone who is independent and detail-oriented, ready to contribute to our collective success. Being at the forefront of a new department, you must demonstrate agility and a proactive mindset. Juggling registrations for multiple seminars requires strong organizational skills and flexibility. You’ll play a vital role in realigning client interests, guiding them through the registration process and ensuring the smooth running of our seminars.
Main functions:
The Training Programme Advisor’s primary responsibility is to ensure high quality customer service by responding to customer inquiries, providing information on our training programs and services, processing registration files thoroughly and ensuring efficient telephone follow-up. You will be the main point of contact for our customers, providing support before, during and after seminars. You will work closely with other departments to ensure a smooth and positive customer experience.
You will help us achieve our seminar participation targets by identifying new sales opportunities and promoting our services to potential customers. You will also be responsible for keeping our customer data up to date.
Tasks:
- Answer customer questions by phone, WhatsApp and email.
- Advise customers by providing detailed information on training programs (themes, target clientele, registration procedures, budget and logistics), professional accreditations and customized services.
- Process customer registration files (issue administrative, financial and logistical documents) and ensure the accuracy of the information provided.
- Ensure regular follow-up with customers to answer their questions and support them in resolving any problems they may have (permits, financing, visa applications, etc.).
- Meticulously enter customer data into the Customer Relationship Management (CRM) system to maintain quality customer service.
- Liaise with the training center's hospitality and customer experience team (welcome, accommodation, visa on arrival of participants, etc.) as instructed by his/her immediate superior.
- Assist the administrative support team and ensure the preparation of the training materials and evaluation reports.
- Prepare the necessary documentation for financial follow-up as required by the accounting manager at the end of the seminar;
- Proper archiving of documentation and information.
- Carry out any other related tasks.
Skills required:
Technical specializations:
DEC, DEP, or AEP in sales and customer relations or a related field.
Knowledge of Microsoft Office suite.
Asset: Knowledge of Salesforce.
Requirements:
Excellent verbal and written English skills
Conversational French skills are required for internal communication
2 to 4 years of professional experience
Experience in sales and customer relations
Experience with international customers is an asset
Skills required:
Autonomy and proactivity.
Strong organizational skills and ability to manage priorities
Excellent written and verbal communication skills
Strong listening skills and customer focus
Interpersonal skills and team spirit
Attention to detail
Type d'emploi : Temps plein
Rémunération : à partir de 40 000,00$ par an
Avantages :
- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés payés
- Cotisation égale au RÉER
- Heures d’arrivée et de départ flexibles
- Travail à domicile
Lieu du poste : Télétravail hybride à Montréal, QC H2X 3P4
