Ride the next mile with us!
Responsibilities:
- Provide TMS training during onboarding and continuous support for all linehaul dispatchers.
- Prepare and complete order entries, manual entries and uploads as required.
- Provide training and support for carrier onboarding.
- Assist with order creation for on demand pickups. Confirm entries in TMS are accurate.
- Audit carrier invoices and reconcile unmatched invoices/rates with carriers.
- Support dispatchers in auditing and training to capture all information in TMS including piece and skid counts as well as linking of manifests to BOL’s.
- Support dispatchers in getting all POD’s and invoices in TMS within a week of shipment.
- Tracking and tracing of loads for on-time performance.
- Support load recovery by assisting with all contingency plans.
- Load postings / market research.
- Follow up with training for all non-compliant stations regarding TMS entries.
- Support Finance to ensure that invoices are accurate and timely so that payment can be processed in accordance with carrier agreements.
- Assigned projects.
- Ensure the quality and quantity of data in TMS System is accurate and timely.
- Continuous auditing of data provided by carriers to complete POD’s and invoicing.
- Ensure that quality, quantity, customer satisfaction, and financial commitments are met.
- Supporting dispatchers in day-to-day operations.
- Partner and communicate with carriers to capture correct information.
Qualifications:
- 3+ years of experience working in logistics, warehouse, or transportation operations.
- Strong team player with the ability to coach and provide training for dispatchers.
- Working knowledge of logistics software and MS Office.
- Ideally can communicate in French and in English.
Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.
Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.
At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.
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