Tim Horton Supervisor

Company Description

WHO WE ARE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Job Description

WHAT'S THE JOB?

A Tim Hortons supervisor is responsible for a variety of tasks, including:

• Team leadership
• A supervisor should be a role model who motivates their team to provide excellent service. They should also build positive relationships with their team and promote a respectful environment. 
• Training
• A supervisor should train team members on food safety procedures, quality, and cleanliness. They should also help identify training needs and opportunities for improvement. 
• Operational tasks
• A supervisor should ensure that all restaurant policies are followed, including cash policies, meal and break policies, and food safety policies. They should also help solve operational issues and ensure that the restaurant is ready to open, close, or rush. 
• Customer service
• A supervisor should develop strategies to achieve customer satisfaction goals. They should also resolve customer complaints and respond to guest injuries and property damage. 
• Cost control
• A supervisor should help control costs by reviewing portion control, minimizing waste, and ensuring high quality food preparation. They should also manage inventory and ordering. 
• A supervisor at Tim Hortons should be willing to work flexible shifts

You’d make a great supervisor if you:

• Consider yourself a “people person,” and enjoy meeting others.
• Love working as a team and appreciate the chance to collaborate.
• Understand how to create a great customer service experience.
• Have a focus on quality and take pride in your work.
• Are comfortable with responsibilities like cash-handling and store safety. 
• Can keep cool and calm in a fast-paced, energetic work environment.
• Can maintain a clean and organized workspace.
• Manage the team, run the floor.
• Have excellent communications skills.

Qualifications

WHO ARE WE LOOKING FOR?

• Must have proven Tim Hortons experience (2 years required).
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Available to perform many different tasks within the store during each shift

Knowledge, Skills and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Additional Information

WHAT’S IN IT FOR YOU?

• Benefits start on day one
• Work-life balance
• Competitive Wages 
• Extended health benefits.
• Excellent Growth opportunities. 
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• Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the application process are available upon request.