Employment Opportunity
Theatre Captain - Uptown (North York)
TO Live
Toronto, Canada
TO Live is currently seeking Theatre Captain to join us for our diverse lineup of shows and other activities at our uptown (North York) locations of Meridian Arts Centre.
These are seasonal part-time positions for outgoing customer service oriented team players that thrive in a fast paced, diverse theatre environment.
These positions work a varied schedule including weekdays, weekday evenings and weekends. Candidates must have a flexible schedule and be available to work any of the above. Weekday matinee shifts are mandatory. This is a unionized position; successful candidates will be required to join IATSE Local B-173.
ACTIVITIES AND RESPONSIBILITIES
- Review info sheet and disseminate information to the staff.
- Check uniforms at call-time to ensure they are complete/worn according to established standard.
- Prepare Position sheet.
- Schedule & supervise FOH staff breaks.
- Organize and supervise late seating and attend to patron seating issues.
- Handle double seating, liaising with Box Office (if unable to resolve, escalate to Patron Services Manager/Duty Manager).
- Orientation and training new staff; make recommendation to Patron Services Manager, re: probation.
- Supervise FOH staff on the floor throughout their shift.
- Draft post-show report for Patron Services Manager/Duty Manager.
- Respond to theatre attendant’s radio calls; escalate as necessary to Patron Services Manager/Duty Manager.
- Keep track of the theatre attendant’s late arrivals and missed shifts; keep Patron Services Manager/Duty Manager informed.
- Assist in Theatre Attendant duties as needed.
- Supports and assists Head Ticket Taker as needed.
- Supports and assists Patron Services Manager/Duty Manager as needed.
- Assists Patron Services Manager/Duty Manager to ensure safe workplace, meeting health and safety obligations.
- Get feedback from the staff at the end of the show meeting.
- Briefed on and aware of TO Live’s sponsorship obligations and any specific sponsor visits or activities by Patron Services Manager/Duty Manager.
- Liaise with Maintenance as needed.
- Communicate all Operations needs/issues to Patron Services Manager/Duty Manager (ex. Heating, cooling, etc.)
- Communicate all client needs/issues to Patron Services Manager and/or Duty Manager.
- Supervise front entrance in absence of Front Doorperson.
- Maintain Theatre Attendant Codes of Conduct per manual.
JOB SPECIFICATIONS
- Maintain high level of customer service, interpersonal, oral and written communication, and staff supervisory skills at all times.
- Displays fair and consistent behaviour.
- Able to make difficult and quick decisions under stress, pressure or emergency situations, taking full responsibility for actions at all times.
- Displays consistent and strong people skills, including teamwork, effective communication (written and oral), respect for themselves and those under them.
- Ability to use positive influence and effectiveness to motivate staff.
- Active, leading by example, and uses their position to enhance and improve employee performance through discipline, positive reinforcement and empowerment of those under them.
- Smart Serve Certified and legal age to serve alcohol in Ontario.
- Prior theatre experience is considered an asset.
- Understand Fire Plans and emergency procedures.
- First Aid certificate.
WORKING CONDITIONS
- Extreme noise during some performances and events.
- Potential danger in coordinating movement and safety of large numbers of people.
- Physical discomfort caused by lack of formal meal or comfort breaks.
- Ability to stand and walk freely and quickly for long period of time.
- Variable hours of work depending on performance and event schedules.
- Occasional stressful emergency situations involving patron and client illness and injury.
- Travel between TO Live venues as required.
THE ORGANIZATION:
TO Live is one of Canada’s largest multi-arts organizations, operating three iconic venues: Meridian Hall, the St. Lawrence Centre for the Arts and Meridian Arts Centre. In addition, TO Live presents a full range of performing arts, theatrical and concert events at these venues in both downtown and uptown Toronto. With these two hubs of creativity and content creation, TO Live has a unique place and perspective to activate creative spaces by inspiring local and international artists, connect audiences and to be the nexus for new ideas, elevate artistic potential, and be the catalyst for creative expression that is reflective of Toronto’s diversity.
HOW TO APPLY:
Interested applicants should apply through our TO Live careers website at: https://tolive.bamboohr.com/jobs/
No phone calls or emails please. TO Live thanks all applicants in advance. Only those candidates selected for an interview will be contacted.
Together with the Toronto Public Service’s (TPS) initiatives, which TO Lives follows and adheres to, TO Live encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who may contribute to fostering innovative ideas and solutions.
We ask that you complete the questions provided as part of the online application to assist us in ensuring our recruitment process and programs are equitable and accessible. Your responses are voluntary and the information that you provide is strictly confidential.
We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.
Date Posted: August 07, 2025
Application Deadline: August 13, 2025
Start Date: As soon as possible
