Tenant Relations Worker

About the Job:

Reporting to the Program Manager, the Tenant Relations Worker will be responsible for providing support to clients regarding their housing and tenancy relationships.

They will complete all documentation required for move-in (i.e., Tenancy Agreements, ODSP Pay Direct Forms, and Key Agreement Forms) and will also support financial budgeting for tenants (monthly calculations, annual income reviews, directives from government ministries, and market rent notices).

Duties and Responsibilities:

• Meet with new tenants and complete all necessary documentation for move-in (Tenancy Agreements, ODSP Pay Direct Forms, etc.)
• Assist with developing landlord and tenant relationships which may include mediation during conflicts
• Refer to additional support services if required (Addiction, Trauma, Hoarding, etc.) to maintain a healthy and safe living environment
• Encourage neighborhood integration to promote community safety and belonging
• Complete income reviews for tenants which include annual and/or monthly rent geared to income calculations
• Track arrears and assist tenants in developing re-payment plans
• Provide risk assessments and develop potential contingency plans
• Support move out transition as required
• Work independently and collaboratively within a high functioning team to carry out mental health recovery and tenancy support
• Understand and be able to integrate a philosophy of client-centered care into daily responsibilities
• Demonstrates a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
• Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
• Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
• Perform additional duties as required/delegated by Management

The following are role-specific Tenant Relations duties and Responsibilities to meet efficient operations:

Hansen

• Record Notices of Admission (NOA) and Notices of Vacancy (NOV) in SHIP’s internal database and ensure that these notices are provided to all appropriate departments and staff
• Data entry into the Rent Administration System (Yardi), including, but not limited to rent, parking, debits, relevant tenant information such as banking information

Alternative Dispute Resolution Worker

• Keeps abreast of MOHLTC procedural requirements
• Implement/investigate legislative and court rules relating to a case; and keeping abreast of current trends and work collaboratively with management and legal representatives to: ensure appropriate resolutions are met; create policy/procedure, to build partner relationships
• Communicates all information pertaining to tenants and LTB processes to the Tenant Relations Manager and other team members as needed
• Acts as liaison with landlords, property managers and superintendents to negotiate and resolve tenant issues
• Follow up with N4 Eviction Notices if required
• Attends Landlord Tenant Board hearings as required

Rent Support Worker

• Run monthly arrears report
• Notify TR of any new arrears (NSF, Default on payment plan etc)
• Annual Income Reviews
• Monthly Interim Reviews
• ROP Income Reviews
• Print ledgers for TR/ADR staff
• Complete RGI calculation
• Advise TR of Move in rental amount
• Data entry into the Rent Administration System (Yardi)

Qualifications:

• Bachelor’s Degree or Diploma in Social Work, Social Services, Health Services, or equivalent
• 1+ years’ experience providing housing support to individuals with mental health challenges
• Proficiency in the Residential Tenancies Act and Landlord/Tenant Board legislation
• Understanding of the Housing First philosophy
• Understanding of homelessness and at risk of homelessness
• Excellent time management, prioritization abilities , and communication
• Strong working knowledge of Microsoft software (e.g. Excel, Word, etc.) and InSITE
• A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage is required
• Valid certification in CPI, CPR, First Aid, and Assist is mandatory

Reporting Function:

The successful candidate will report directly to the Program Manager. They will work with both internal and external clients and will interact with all levels within the organization.

They will not be required to have any supervisory experience or responsibility.

Working Conditions and Physical Requirements:

• Day shifts 8:30am-4:30pm (Monday – Friday) with the ability to work excess/overtime hours where required
• Able to sit for prolonged periods of time
• Able to answer and communicate telephone calls and general computer use
• Able to lift up to 20lbs (product, documents, etc.)
• Vehicle travel to sites for visits/walk-throughs

Ship Values:

• Compassion, Hope, Inclusive, Respect, Professional

About Us

Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

Accessibility

SHIP commits to ensuring that our organization is an equitable, diverse, and inclusive workplace that reflects our values as an organization and the diversity of those we serve. We are committed to providing equal opportunities to everyone and accept applicants from all backgrounds.

As an Organization, we strive to be equitable and inclusive in all that we do. Equity is a core value and we are committed to providing an inclusive selection process. We encourage applicants from equity-deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities, and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. When contacted for a job opportunity, please advise the People & Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code to ensure you have access to a fair and equitable process

We strongly encourage all staff to acquire the seasonal Influenza vaccine and COVID vaccine based on Public Health recommendations. There may be occasions, based on risk and community safety, where SHIP may mandate vaccinations as a condition of employment.

Application Instructions

Interested candidates are encouraged to apply before June 16, 2025.

Why Work For Us?

Work-Life Balance

SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization

Our Vision
Quality Housing, Quality Services, Quality Lives

Our Mission
To increase quality of life through health services and housing supports that promote mental and physical health and wellness

Our Culture
Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters.

Our Commitment
People are at the forefront of our success. Below are just a few ways our full-time permanent staff have personal and professional success:

• Competitive Salaries with Annual Performance Reviews
• Comprehensive Health Plans
• Group RRSP (5% Employer Contributions)
• 12 Paid Health & Wellness Days
• 10 Paid Vacation Days
• 3 Paid Personal/Floating Holidays
• Generous Parental and Family Leave
• Learning and Development Opportunities
• Travel Allowances
• Employee Assistance Program
• Company Culture to be Proud of
• Possibility to Create a Real Impact

35+
Years focused on Clients, Tenants, Staff, and Families

4,000+
Clients and Residents served annually

17
Programs and Service offerings in Southern Ontario

300+
Dedicated, Respectful, Compassionate and Professional Employees

Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices