Job Overview
We are seeking a dedicated and professional Telephonist to join our team. The ideal candidate will be responsible for managing incoming calls, providing exceptional customer support, and ensuring smooth communication within our medical or dental office environment. This role requires excellent phone etiquette and clerical skills to assist in maintaining an organized front desk operation.
Duties
- Answer incoming calls promptly and professionally, addressing inquiries and directing calls to appropriate personnel.
- Schedule appointments and manage the calendar for medical or dental services.
- Provide information to patients regarding services, procedures, and office policies.
- Maintain accurate patient records by filing documents and updating information as necessary.
- Utilize Google Suite for scheduling, documentation, and communication purposes.
- Assist with clerical tasks such as typing correspondence, managing emails, and organizing office files.
- Uphold a welcoming atmosphere at the front desk, ensuring all visitors feel valued and informed.
Requirements
- Previous experience in a medical or dental office setting is preferred but not mandatory.
- Strong customer support skills with a focus on patient care.
- Proficient in clerical tasks including filing, typing, and using Google Suite applications.
- Excellent phone etiquette with the ability to communicate clearly and effectively.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- A friendly demeanor with strong interpersonal skills to interact positively with patients and staff.
Join us in delivering exceptional service while fostering a positive environment for both patients and team members. We look forward to welcoming a new Telephonist who is eager to contribute to our mission of providing outstanding care.
Job Types: Full-time, Part-time, Permanent
Pay: $23.00-$35.00 per year
Additional pay:
- Overtime pay
- Tips
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- RRSP match
- Vision care
- VRSP
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Language:
- Arabic (preferred)
- French (required)
- Armenian (required)
- English (required)
Work Location: Remote