How many companies can say they’ve been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region: This position is located in the Toronto area.
What’s the role?
As a Technical Support Representative, you get to work with an astonishing team that plays a vital role in Carl Zeiss Limited. Show case your skills and experience with process enhancement.
Sound Interesting?
Here’s what you’ll do:
- Respond to highly complex technical questions and inquiries from Customers, Field Service Specialists, and other internal customers and partners with an appropriate sense of urgency.
- Develop solutions to unique and multi-faceted technical issues impacting digital product performance and service. Assist with the development of documentation pertaining to digital products and process.
- Assist with designing and supporting HL7 and other 3rd Party medical device & software integration.
- Lead ad-hoc teams to address complex escalations that often involve multiple team disciplines, and the coordination of support resolutions, while providing effective communication with all stakeholders throughout each project-level support events. Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products.
- Work cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues. Act as a mentor to peers in other work groups as applicable
- Prepare training material, classroom agenda and conduct technical training programs.
Do you qualify?
- Bachelor’s degree in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education.
- Minimum of 5 years of experience as a Digital Technical Support Specialist, or equivalent PACS/DICOM/Healthcare IT Technical experience. Work Experience must be 5 years relate to Tech Support experience.
- Proficiency in network troubleshooting using tools to assist in identifying the root cause often found in customer technical environment.
- Must be able to write, and speak in French at an advanced level.
- Proficiency in Windows Server OS, Windows Endpoints, and Apple Mac OS
We have amazing benefits to support you as an employee at ZEISS!
- Medical
- Vision
- Dental
- RPP
- Employee Assistance Program
- Paid time off including vacation, personal, and sick days
- The list goes on!
ZEISS is an equal opportunity employer.
Your ZEISS Recruiting Team:
Jo Anne Mittelman
Accommodation
ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
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