Job Description
A Baggage IT Operations member supports baggage-related applications at an airport typically has a range of responsibilities to ensure the smooth handling and tracking of luggage. Here are some key roles and responsibilities:
A preferred qualification for this position is a valid driver's license.
The candidate must be able to successfully complete the Transport Canada clearance process, as this is a mandatory requirement for the job.
The ability to work in rotational continental shifts is necessary.
Experience in airport/aviation operations is a plus.
The individual will serve as the primary contact for any reported IT issues.
Responsible for working on automation initiatives and system enhancements.
**System Maintenance and Monitoring**:
- Regularly monitor baggage handling systems (BHS) to ensure they are functioning correctly.
- Perform routine maintenance and troubleshooting to prevent system failures.
- Monitor all alerts, highlight, and escalate the issues for all procedures and systems as applicable
- Provide technical support for baggage-related applications, including software used for tracking and managing luggage.
- Address and resolve any issues or bugs reported by users.
- Provide 24×7 operational support to business-critical apps and production practices on holidays and weekends on weekly rotational shifts.
- Manage and analyse data related to baggage handling to improve efficiency and reduce errors.
- Ensure data integrity and security within the baggage handling systems.
- Work closely with airlines, ground staff, and other airport departments to coordinate baggage handling operations.
- Communicate effectively to ensure all parties are informed about system updates or issues.
- Coordinate with IT groups and third-party vendors and ensure effective application services to ensure smooth functioning of the applications.
- Create and maintain documentation for system procedures and troubleshooting guides.
- Ensure all baggage handling operations comply with aviation safety regulations and standards.
- Implement and monitor safety protocols to protect both staff and passengers' luggage.
- Able to understand the architectures of the system and handle the Disaster Recovery Drills & Tasks
- Respond to and manage incidents related to baggage handling, such as lost or mishandled luggage.
- Implement corrective actions to prevent future incidents.
- Participate in the planning and implementation of system upgrades and new technologies.
- Evaluate and recommend improvements to enhance the efficiency and reliability of baggage handling processes.
Mandatory Skills: Technical Support .
Experience: 3-5 Years .
“Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.. Wipro provides equal opportunities to all and values diversity.”
