Technical Service Specialist
100% remote available.
Working Hours: Full Time, Monday to Friday, 9AM-5:30PM Eastern Time Zone
What you’ll get to do in this role:
- Changing Lives - As a Technical Service Specialist, you provide software and hardware support for our Hospital and Clinic customers via telephone to ensure prompt resolution of customer issues for a diverse range of medical devices in the neurology area
- Global Environment – You can expect to work closely with Sales, Hardware, and Customer Service groups to communicate customer feedback and resolve issues using SalesForce
- Troubleshooting on networking issues, Microsoft Office Platform, and Windows computer systems
- Training – you may not know the ins and outs of medical device products, but quality is important to you, and you are hungry to learn our quality system and be part of this
- Career Development – the longer you work with us, the more you learn and develop skills for roles in our other areas like Technical Services management, Operations, and Engineering
What we are looking for:
- Bachelor's degree (B.A.) from four-year college or university in Computer Science, IT or related area; Equivalent combination of education and experience may be considered.
- Registered Electromyography Technologist R. T. (EMG) or equivalent preferred
- Knowledge of network protocols (UDP, TCP/IP, Ethernet, HTTP). You understand how bits and bytes get through a Network.
- Experience with Windows 7, 10, 11; Windows Server operating systems
- Experience with troubleshooting SQL Server, Citrix Server, and Microsoft Office issues
- Excellent problem solving, organizational, analytical and written/verbal communications skills are required
- Preferred: A+ Certificate or EMG background
Travel Required: Less than 5%
Compensation and Benefits: Along with a competitive salary and bonus structure, we offer a comprehensive benefit package to start day 1: Health benefits, retirement savings plan, statutory holidays, 3 weeks’ vacation, 7 sick days, tuition reimbursement up to $5K annually (eligible after your first year), and more!
Natus Pay Transparency Details This is a non-exempt (overtime eligible position) The pay range for this position is $55-65K annually. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Natus Medical Incorporated is recognized by healthcare providers globally as the source for solutions to screen, diagnose and treat disorders of the brain and neural pathways. Our vision is to deliver innovative and trusted solutions to advance the standard of care and improve patient outcomes and quality of life. Natus products are used in hospitals, clinics and laboratories worldwide.
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Accessibility: Natus is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate to contact our Human Resources Department.
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