About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
JOB DESCRIPTION
Join our Enterprise Success Team! As a TAM, you will work with Tier 1 & 2 customers to strategically improve their overall experience by providing best in class service customized to their technical environment. You will work side-by-side with key internal partners to review the following needs: business and operational challenges, architectural & infrastructure consulting, and enhanced solutions for internal IT groups.
What You’ll Do:
- Work with a team of support professionals to assist Commvault’s Enterprise Support Program (ESP) customers in achieving their priorities.
- Partner with the Support Account Manager (SAM) to provide tactical and strategic guidance for sustained Commvault environments.
- Act as a strategic technical point of contact for ESP customers, maintaining strong communication and collaboration with internal teams.
- Complete a “Customer Profile Document” within 60 days of engagement and refresh it every 90 days.
- Serve as a liaison between the customer and internal teams including Support, Product Management, and Development.
Key Responsibilities:
- Manage customer-raised support issues and ensure alignment with ESP SLA requirements.
- Coordinate regular on-site or virtual meetings to share updates, best practices, and knowledge.
- Provide senior-level technical assistance to identify and resolve issues impacting Commvault deployment success.
- Use in-depth knowledge of Customer to identify other solutions opportunities within accounts and communicate them to the Commvault Account Team.
- Participate in Quarterly Business Reviews and collaborate on process improvements.
- Work with the ESP Program Manager to evolve the ESP Support framework.
Who You Are:
- Experience with cloud platforms such as AWS, Azure, or GCP is preferred.
- Successful management of large-scale, billable customer programs.
- Proven technical background in enterprise-class Commvault solutions.
- Advanced skills in Windows and UNIX server administration and troubleshooting.
- Ownership mindset with the ability to drive projects to resolution.
- Broad IT knowledge including hardware platforms, networking, OS platforms, SAN design, disaster recovery, backup/storage products, enterprise applications, and virtualization.
- Experience with data protection, archiving, and replication.
- Formal training in Account and Relationship Management.
- Familiarity with modern deployment methodologies and infrastructure design.
- Bachelor’s or Master’s degree or equivalent technical training.
- Regular collaboration with the ESP SAM team to ensure customer success.
- Willingness to travel within the US (up to 25%) for dedicated assignments.
- French Speaker preferred
You’ll Love Working Here Because:
- Continuous professional development, product training, and career pathing.
- An inclusive company culture, with the opportunity to join our Employee Resource Groups (ERGs).
- Generous benefits supporting your health, financial security, and work-life balance.
- Employee stock purchase plan (ESPP).
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Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].
For our Candidates to prioritize your security:
Commvault has been made aware of email and/or text correspondence scams that falsely state that the senders are from the Commvault HR team and/or a member of our leadership team. The scammers even conduct false interviews via email or text and then request personal information (name, address, birthdate, social security number, etc.) when returning the signed offer letter. Please note that Commvault does not conduct interviews by email or text, and we will never ask you to submit a W4 via email or prior to your first day of employment.
If you think you have been targeted in this recruiting scam, please reach out to us at [email protected]. You can also find more tips about job scams and how to avoid them on the FTC’s website.
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