We are seeking a dedicated and experienced Shift Manager/Manager to join our team in a fast-paced Popeyes Louisiana Kitchen restaurant environment located in Kitchener and or Guelph. The Shift Manager will play a crucial role in ensuring smooth operations during their shift, delivering exceptional customer service, and leading a team of staff members. This position requires strong leadership skills, a passion for the food industry, and the ability to maintain high standards of food safety and quality. The Manager will play the key role in the operation of our restaurant. The Restaurant Shift Manager / Manager has the overall responsibility for:
Responsibilities
- Oversee daily restaurant operations during assigned shifts, ensuring adherence to company policies and procedures.
- Provide outstanding customer service by addressing guest inquiries and resolving any issues promptly.
- Manage team performance by training, coaching, and mentoring staff to enhance their skills and efficiency.
- Ensure compliance with food safety regulations and maintain cleanliness in all areas of the restaurant.
- Conduct interviews and assist in the hiring process for new team members.
- Monitor inventory levels and assist with ordering supplies as needed.
- Collaborate with kitchen staff to ensure timely food preparation and presentation.
- Maintain a positive work environment that fosters teamwork and collaboration among staff members.
- Directing the daily operations of a restaurant
- Ensuring compliance with company standards in all areas of operation including: product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability
- Ensuring that the highest quality products and services are delivered to each customer
- Other duties as required or assigned
Experience
Qualified Candidates will meet the following requirements:
- Previous experience in restaurant management or a supervisory role within the food industry is preferred.
- Strong knowledge of food safety practices and regulations is essential.
- Proven customer service skills with the ability to handle challenging situations effectively.
- Experience in team management, including training and development of staff members.
- Familiarity with kitchen operations, food handling, and bartending is a plus.
- Excellent communication skills to interact effectively with both customers and team members.
- Restaurant work experience in a supervisory position or related education and work experiences
- Ability to multitask in a fast paced environment
- Experience in team building and training
- Excellent communication skills
- Open / flexible work availability
- Demonstrated ability to lead and manage a team in a fast-paced, dynamic environment
- Outstanding guest courtesy skills
Join our dynamic team as a Shift Manager/Manager where you can make a significant impact on our guests' experiences while leading a talented group of individuals in the vibrant world of restaurant operations!
Job Types: Full-time, Part-time
Pay: $17.20-$19.00 per hour
Expected hours: 20 – 44 per week
Job Types: Full-time, Part-time
Pay: $17.20-$19.00 per hour
Expected hours: 20 – 40 per week
Additional pay:
- Tips
Benefits:
- Store discount
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Language:
- English (required)
Work Location: In person
