Support Worker

About the Role:

• Provide one-on-one support, including regular wellness checks for the Family Members

• Provide group support, advocacy, mentorship, and navigating resources for the Family Members

• Support and encourage the Family Members to participate in cultural programming, assist Family Members in identifying and overcoming barriers to their participation, and connect them with the ACEH Outreach team as needed

• Respond to emergencies, communicate with the House Manager and First Responders, and ensure the required follow-up paperwork is accurate and complete

• Provide de-escalation and conflict resolution between Family Members when required

• Provide access in and out of the building for FM's entry and exit of building.

• Maintain cleanliness and sanitation of surfaces and shared spaces following guidelines and protocols in response to COVID-19

• Ongoing janitorial duties

• Assistance for food services and kitchen duties when needed

• Participate in day-to-day home needs and activities

• Actively establish relationships and trust with Family Members

• Spend quality time and engage in day-to-day activities with Family Members

• Always offer support to Family Members

Qualifications and Education Requirements:

• 1-year related experience working with vulnerable peoples and or providing care. Preference given to those who have worked with Indigenous peoples and have training/ education in relevant Indigenous post-secondary

• Valid First Aid Certification

• Consent to the Ministry of Justice Criminal Record Check for Working with Vulnerable Adults

• Preferred Naloxone Overdose Training and Certification

• Preferred Non-Violent Crisis Intervention Certification

• Preferred Food Safe Certification

• Experience or personal insights working cooperatively with people with disabilities, lived experience, and addictions are considered an asset.

• Experience working with non-profit organizations, family support, social services, and Indigenous support services and programs is considered an asset.

Preferred Skills

• Progressive understanding of persistent mental illness, addictions, and other challenges and how these impact people’s overall health, wellbeing, and quality of life

• Ability to work in a holistic, professional, and non-judgmental manner as you are working with a broad range of personalities, needs, cultures, lived experiences and abilities

• Ability to effectively respond and adjust to unexpected events, assess high risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner

• Ability to work independently and effectively respond to and manage competing demands while adhering to deadlines

• Effective written, electronic, and verbal communication skills to facilitate interprofessional collaborative practice, healthy and culturally safe environments, and a respectful workplace for community members, staff, guests, and volunteers

• Use a harm reduction approach in addressing situations