Support Manager (Part-time/ Full-time)
Location: Kelowna, BC (In-Office)
Type: Part-Time or Full-Time (Flexible Schedule)
Are You Equal Parts Numbers + People?
We’re looking for a Support Manager who can keep our operations tight behind the scenes while delivering top-tier customer support on the frontlines.
If you’ve got bookkeeping or accounting experience, love organizing things, and have a bubbly personality that shines through every interaction, this role could be your perfect match.
What You’ll Do
- Oversee and manage day-to-day support operations in the Kelowna office
- Handle basic bookkeeping tasks (invoicing, payment tracking, reconciliations)
- Ensure clients and partners receive timely, helpful, and friendly communication
- Proactively follow up with clients to ensure satisfaction and service excellence
- Support the North America team (NAMER) and collaborate with our Australian HQ
- Help coordinate internal processes and client onboarding workflows
- Continuously look for ways to improve the client experience and streamline systems
What You Bring:
- Experience with bookkeeping, invoicing, and/or accounting software (e.g., Xero, QuickBooks)
- A friendly, confident personality—comfortable speaking with clients and solving problems
- Strong organization and multitasking skills
- Excellent written and verbal communication
- Self-motivated, reliable, and great with follow-through
- Based in Kelowna, with ability to work in-office
- Open to part-time (minimum 1-2 days/week) or full-time, depending on your availability
Why You’ll Love It Here
- A flexible schedule that fits your lifestyle
- A unique blend of numbers + people work
- A chance to be part of a global company with a tight-knit local team
- Collaborative, energetic culture with real autonomy
- Your voice and personality will actually matter—we want you to shine!
How to Apply
Send us your resume and a brief message telling us:
- Your experience with bookkeeping/accounting
- Whether you’re looking for part-time or full-time hours (we’re flexible)
Job Types: Full-time, Part-time
Language:
- French (preferred)
Work Location: In person
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