Supervisor Utilization

Posting End Date:

Employee Type:

Union/Non:

We are looking for a Utilization Supervisor to join our team!

This role will lead work execution within the Utilization portfolio, accountable for the safe and reliable operations of GDS assets downstream of the meter shut-off valve.

Interested? Apply today!

What You Will Do

• Accountable for meeting targeted service levels for company and customer generated work.

• Ensure quality targets are safely achieved for all utilization services work activities.

• Accountable for supervising the timely completion of all Utilization compliance and customer work in the Area.

• Lead, supervise and develop a team of front-line employees.

• Maintain efficiency of employees through effective execution of utilization processes.

• Directly supervise unionized field staff to ensure operational efficiency and customer satisfaction, including handling employee performance and effective completion of annual work plan.

• Provide employees with technical support for field related work.

• Responsible for daily collaboration with Work Management to ensure that work and resources are scheduled optimally and implemented according to Utilization direction.

• Ensure safe resolution of emergency events during both regular and on call assignments by providing field emergency support, coordination and response as necessary or requested.

• Work closely with external partners (MOE, MOL, TSSA, Engineering Firms, Consultants, Developers / Contractors / Builder other Utilities, Municipalities, First-Responders, etc.). to develop, cultivate, and maintain critical external relationships and resolve field issues.

• Participate in Incident Investigations as the need arises.

• Provide expertise with escalated Infractions - extension, technical questions, HVAC inquiries.

• Handle daily requests from Ombudsman / Voice of the Customer, claims, customer complaints/escalations (customer care).

• Lead internal QA faults and support Sr. Advisors with escalated / disputed external QA faults.

• Understand and ensure accurate execution of contract, utilization work including regular meetings with Alliance Partner to review metrics and work targets.

• Support and ensure compliance with company standards, policies, and procedures.

• Invoice and cost estimate approvals (financial).

• Special projects (integration, Unify, process improvement, etc.).

Who You Are

You will have the following:

• Related university degree and a minimum of 7+ experience (Engineering or Operations, preferred) OR 9+ years of previous field operations experience. An equivalent mix of formal education and experience may be considered.

• Knowledge and excellent understanding of the business, specifically field Operations work and the systems and processes that support and enable work execution.

• Excellent leadership and management capabilities, ability to negotiate and mediate challenging conversations.

• Excellent analytical, communication and interpersonal skills.

• Proven project management experience and the ability to support multiple initiatives concurrently.

• Digital literacy, and a proven understanding of Microsoft Office Suite and Maximo.

Working Conditions

• Mix of field and office work.

• Occasional travel required based on business needs.

• After hours on-call rotation.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected] .

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com