Primary Purpose: To lead and enhance the organizations accounts receivable payment systems by developing strategic solutions that improve payment accessibility, reduce accounts receivable balances, and prioritize student success. This role is responsible for overseeing the end-to-end collections process, maintaining vendor relationships for system improvements, supporting advanced reporting and analysis, and implementing best practices in policy and client communications to ensure efficient and effective service delivery.

Nature of Work: Reporting to the Director, Student Finance and Awards, this is a key position responsible for student accounts receivable, reporting, and resolution. The position will review payment processing, reviewing current system collection processes, with a focus on proactive early intervention. The successful candidate will exhibit strong leadership skills and holds the authority to manage operational needs. The position will cultivate close working relationships, work effectively and collaboratively with a wide variety of people including staff, students and the community, and meet deadlines imposed by internal requirements and regulatory bodies. Tasks are varied and complex and are frequently carried out under pressure and competing priorities, require great attention to detail, confidentiality and sensitivity. This position requires well developed organizational skills

Typical Duties or Accountabilities:

• Manage enhanced communication plans with students who have a receivable balance and discuss strategies for payment,
• Supports student in navigating university polices, procedures, and systems with care and clarity, helping them understand their financial responsibilities,
• Review of current system processes and service delivery for student accounts receivable,
• Oversee the collection process and liaise with the collection agency,
• Review of current payment providers, processes, and researching alternative options,
• Recommend changes to policies and procedures regarding student payments and accounts receivable that align with best practices at other U15 institutions,
• Support enhanced reporting and analysis related to accounts receivable,
• Responsible for overseeing the international undergraduate and graduate student tuition deposit process as a critical part of strategic enrolment management,
• In coordination with the Student Finance Coordinator, develops training, communication and presentation materials related to student account management and tuition collection initiatives and policy/procedural issues,
• Ensure exceptional, student-focused customer service,
• Ensures bad debt risk is minimized through effective management of credit and collection functions,
• Other projects related to student finance and financial assistance as required.

Qualifications

Education: A minimum of an undergraduate degree.

Experience: Three to five years of related experience, preferably in a university environment; experience in project management and systems analysis; proficiency with Banner and ancillary systems and Microsoft Office applications; preference may be given to those with experience in financial, student services or related customer service settings.

Skills: Exceptional communication and organizational skills; ability to deal with complex problem solving; proficient computer skills with the ability to understand complex student and other information systems. Demonstrated interpersonal, emotional intelligence, and communication skills. Ability to work effectively independently and collaboratively within a diverse environment. Proven financial literacy skills. Well-developed project management skills, including coordinating, setting project goals and priorities, overseeing appropriate training, assigning work and ensuring goals are met; combined with interpersonal sensitivity that includes anticipating how decisions or actions may be perceived by others; ability to take initiative in a variety of settings; and the ability to negotiate and compromise, while embracing a variety of perspectives. The position requires the ability to organize a multitude of tasks, manage time and competing priorities.

This position is in scope of the Administrative and Supervisory Personnel Association.

Department: Student Finance and Awards
Status: Term 12 months with the possibility of extension or becoming permanent
Employment Group: ASPA
Shift: Mon-Fri, 8:30-4:30
Full Time Equivalent (FTE): 1
Salary: The salary range, based on 1.0 FTE, is $69,035.00 - 107,868.00 per annum. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Specialist Professional
Salary Phase/Band: Phase 2
Posted Date: 8/21/2025
Closing Date: 8/27/2025 at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus

The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.