How will you CONTRIBUTE and GROW?
This job will lead you to build lasting relationships withcustomers and collaborate on developing business markets. You will have the
chance to evolve in an organization where collaboration and customer
satisfaction are the core of our business. We are offering a key position for
an exceptionally customer-centric individual! As front line customer service in
our retail stores and as a pickup and delivery driver you will be as to provide
safe, efficient, prompt, and courteous interactions with our customers, while
promoting ALC’s quality and safety objectives.
Adequate customer service:
- Provides prompt and courteous delivery of cylinder
gases and/or welding supplies.
- Picks up empty cylinders as required.
- Maintains a personal liaison with Customers, Account
Executives, Warehouse, and Customer Service teams.
- Listens actively to customers to advise them on
products, prices and availability in order to satisfy their needs. Answers
technical questions.
Loads and unloads trucks:
- Loads and unloads trucks with other team members and
ensures trucks are loaded efficiently and in accordance with regulations.
- Pick your own load of cylinders, plan out your day
based on items dispatched for you, drive to required sites and pick up
empties than offload trucks upon return.
Truck equipment and maintenance:
- Ensures that maintenance and general appearance of
truck and all equipment used in the performance of his/her duties are
properly maintained.
- Contacts the CMS team immediately with any system
related problems.
Cylinder inspection:
- Inspects all cylinder ships and returns as to the
condition and reports any damage by tagging the cylinder and noting the
customer information and condition on the tag and any other applicable
documents.
- Uses the Quality System to record defective
cylinders and customer complaints.
Administrative tasks:
- Issues accurate delivery notes and receipts for all
products supplied and returned from customers to assure correct invoicing.
- Maintains accurate truck records, including PANDA, TDG
and WHMIS documentation, highway log, and follows all CMS procedures.
- Receives and processes customer orders (phone, email
in, fax, etc)
Prepares quotations and standard tender requests.
Safety/Quality:
- Operates vehicles in a safe manner. Uses all tools,
dock plates and tailgates in a safe and careful manner while taking
particular care to ensure the personal safety of all people exposed to the
said equipment.
- Has full responsibility for cooperating with all
aspects of ALC’s safety program.
- Reports all unsafe conditions, and all accidents
immediately to his Supervisor or the Safety Champion.
- Advises customers on proper handling and storage of
cylinders and reports any safety hazards to his Supervisor.
- Adheres to, and follows Good Manufacturing Practices
(GMP) as it pertains to medical gases, and medical devices within the
scope of their role.
___________________
Are you a MATCH?
- Diploma: High
School Diploma
- Training: Valid
class 3 license with air, acceptable driver's abstract required
- Knowledge: Mechanical
ability, good communication skills, knowledge of compressed gases and
basic welding processes, MS Office would be an asset. Transportation of
Dangerous Goods would be an asset.
- Experience: 2
years experience in the delivery industry.
- Must be able to repetitively lift up to 50lbs
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
