Job Title: Skyride/Gondola Operator
Location: North Vancouver
Department: Base Operations
Reports to: Assistant Managers and Supervisors, Base Operations
Role Status: Full Time / Part Time / Seasonal / Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY
Our Gondola/Skyride Operators play a vital role in creating exceptional guest experiences while ensuring the safe and efficient operation of our Gondola and Skyride. This position combines operational responsibilities with outstanding customer service to deliver memorable mountain visits while maintaining the highest safety standards.
ESSENTIAL JOB FUNCTIONS
- Greet every guest with warmth and professionalism, creating positive first impressions that set the tone for the guests’ mountain experience
- Inform guests of daily activities, upcoming events and provide brief narrations about Grouse Mountain’s rich history, geography, and points of interest viewable from the Skyride
- Proactively identify opportunities to assist guests and provide exceptional service throughout their journey, listening to guests and seeking additional information in order to answer inquiries
- Following start up and shut down procedures
- Scanning tickets and passes at all load stations
- Providing physical assistance to guests loading or unloading from the gondola or Skyride
- Assisting with loading and unloading freight as well as mountain bikes
- Operating detachable gondola and tram safely and efficiently following guidelines established by the Z98 code (aerial lift code) and Operators Manual
- Preparing and completing documentation required by Technical Safety BC
- Notifying supervisors or managers in the event of unsafe, unusual, or abnormal situations or incidents
- Effective line control management by directing guests to appropriate queues
- Logging detailed Skyride and Gondola traffic statistics and relaying information to appropriate personnel
- Maintaining cleanliness and standards of Grouse Mountain Base area and Skyride terminals as well as all surrounding grounds and buildings
- Maintaining a neat and organized work area, including cleaning of Skyride/Gondola terminals, tram/gondola cabins and other Base Operations facilities (PPE provided)
- Other duties as required
This position reports directly to the Base Operations Assistant Manager and Supervisors with no direct supervisory responsibilities given.
REQUIRED QUALIFICATIONS AND ABILITIES
- Interpersonal Excellence: Demonstrated ability to build rapport and communicate information effectively, including providing information to large groups with a clear and audible speaking voice
- Service Orientation: Proven commitment to delivering outstanding guest experiences, particularly during challenging weather conditions
- Physical Capabilities: Ability to lift up to 40 lbs and work comfortably at elevated heights
- Team Collaboration: Ability to work both independently and as part of a cohesive team
- Schedule Flexibility: Available for morning, evening, weekend and holiday shifts as required
- Comprehensive on the job training provided
Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.
COMPENSATION AND BENEFITS
$19.12 to $22.37/hour
All positions are eligible for the following benefits and perks:
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants and recreation
- Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
- RRSP matching after 6 months of service
- Free access pass for dependants
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
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