visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.
SkiBig3 is currently recruiting for the seasonal position of Adventure Hub Associate to join our Banff and Canmore Adventure Hub Teams for the 25/26 winter season.
Reporting to Adventure Hub Supervisors, the primary goal of this role will be to ensure that guest satisfaction is met in our Banff and Canmore hub locations, working within our rentals and guest services operations. This person will demonstrate outstanding customer service, be competent using a variety of software & POS systems, whilst also complying with Health and Safety regulations.
Organizational Relationships:
This position will be part of the SkiBig3 Adventure Hub team in either the Banff or Canmore hub location. Working with all SkiBig3 departments and Banff Sunshine, the Lake Louise Ski Resort and Mt Norquay. Banff/ Lake Louise /Canmore hotels and product suppliers.
Duties & Responsibilities Include:
- General presentation of the entire Adventure Hub (retail & rental section) including; folding, restocking, dusting, sweeping, and general tidying as required
- Greeting customers and determining their needs
- Assisting customers with SkiBig3 and Resort specific products including snow school, lift tickets, season passes, rental equipment and retail merchandise
- Assisting customers with our partner passes, Mountain Collective and IKON
- Supporting customers through strong rental and retail product knowledge
- Troubleshooting any issues or concerns with guest’s ski area products or reservation systems
- Maintaining rental equipment and setting aside for tuning when required
- Delivery driver for the Adventure Hub when required (if insurance qualifications are met). This includes dropping off and picking up equipment, tickets, and any other goods as required
- Accurately processing end of day procedures
- Tuning equipment in house (wax, edges, p-tex) when time permits
- Communicate and work effectively with all ski areas, staff, and both hub locations
- Provide support where necessary
- Providing guests with reservation information when necessary
Qualifications & Skills:
- Friendly, outgoing, excellent guest service skills
- Time management skills, ability to independently manage own time and show initiative
- Local knowledge including Banff Lake Louise ski resorts is desirable
- Exceptional communication skills and phone manner
- Demonstrated computer skills - knowledge of retail operating systems is an asset
- Organized, efficient, responsible and mature
- Ability to work in a high paced team environment
- Ability to troubleshoot guest problems
- Proven ability to learn and adapt quickly to changing work environments
- Previous retail experience is an asset
Other Requirements:
- Candidate must reside in the Bow Valley
- Valid working visa/work permit required
- Valid Canadian driver's license with a clean 3-year record is an asset
Diversity – equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day.
SkiBig3 is committed to providing a safe and inclusive workplace for our entire team. That commitment was recognized by The Bow Valley Immigration Partnership and SkiBig3 was awarded Gold Workplace Inclusion Champions for 2023 and 2024.
We’re working to eliminate barriers for applicants and team members from equity-deserving groups. If you need any accommodations made for you during the hiring & interview process, please email our Manager of People Operations ([email protected]) to enquire.
If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter to [email protected] and tell us why.
We thank all applicants; only those selected for an interview will be contacted.
Job Types: Full-time, Seasonal
Contract length: 7 months
Pay: $18.50 per hour
Expected hours: 37.5 per week
Additional pay:
- Retention bonus
Benefits:
- Company events
- Store discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Work Location: In person
