Job Summary:
The SIL Outreach Support Worker meets individuals either at their home or in the community and provides emotional and practical support to foster independence. The support to the person is individualized and is required to address challenges, access resources, develop life and social skills and help build a support network for the individual. Community access with the individual is required.
This position does require a high degree of collaboration with the SIL Outreach Workers who will maintain administrative oversight to the individuals in the SIL program. Some administrative duties like completing contact notes, mileage claims and filling out incident reports as needed is also required.
- Provide support hours as determined by the person’s PDD budget
- Monitor and report progress of the individuals
- Complete case notes after every visit or after every contact with the individual(s)
- Complete monthly mileage and expense claims
- Establish and maintain connections with community resources
- Maintain and model appropriate personal boundaries
- Provide consistent teaching and support around specific life and social skills
- Support individual(s) with problem-solving, communication and conflict resolution through role modelling and coaching
- Build social and other support networks to assist individuals to be as independent as possible
- Assist individuals with different aspects of daily living, including but not limited to arranging and attending medical appointments, grocery shopping, budgeting, teaching cooking skills or other domestic/life skills
- Research and provide community resources to individuals to assist them as needed
- If appropriate meet the individual out in the community for social activities
- Facilitate practical changes and/or initiate activities to enhance in the individuals’ physical and social environments to promote their well-being and self-esteem
- Understand and manage behaviors the individual may be experiencing
- Recognize, monitor, and respond to medical concerns
- Provide crisis intervention to emergency situations during face-to-face meetings. This may include First Aid/CPR, protection against injury to the person or others, medical intervention (calling an ambulance or taking the individual to seek medical care), etc.
- Respect and protect all sensitive and confidential information
- Attend regular team meetings, case consultations and service reviews as required
- Report incidents to the supervisor
- Maintain current knowledge and practice of Agency policies and procedures
- Perform other duties as assigned
- A high school diploma
- A diploma or degree in Human Services or equivalent is considered an asset
- A minimum 1 year working with persons with developmental disabilities, and mental health & addictions
- Satisfactory Security checks including Vulnerable Sector Check and an initial Child Intervention Check
- Summary of driving record with no more than six (6) demerit points current within one (1) year.
- A reliable Vehicle, Valid Driver’s License, Vehicle Registration and Third Party Liability Insurance (amount of two million)
Knowledge, Skills, and Ability
- Awareness of and sensitivity to the diverse needs of persons with disabilities and knowledge of community resources available to support them
- Provide excellent service to persons with compassion and empathy
- Strong skills in building and maintaining relationships
- Effective communication, collaboration and interpersonal skills
- Demonstrate professional problem-solving, critical thinking and appropriate judgment skills
- High degree of resourcefulness, flexibility, and adaptability
- Strong conflict management and crisis intervention skills
- Self-motivated and able to work independently in a fast-paced environment as well as thrive in a team environment working well with others
- Manage sensitive and confidential information with integrity
- Skilled in written and verbal communication
- Competent working with Microsoft Office and other Agency computer applications/databases
- Accountability: Take personal ownership and responsibility for the quality and timeliness of work commitments. Follow organizational guidelines, professional standards, regulations and principles. Demonstrate reliability and integrity on a daily basis.
- Communication: Express and transmit information with consistency and clarity, use active listening techniques in order to effectively understand provided feedback, summarize information according to the audience in order to promote engagement and increase understanding.
- Networking and Relationship Building: Effectively builds constructive, friendly, professional relationships and networks of key contacts with people and colleagues, maintains partnerships that can provide information, assistance and support.
- Organizational and Environmental Awareness: Shows commitment to the organizational vision and strategic goals by acting in accordance with the Agency expectations and through having a solid understanding of the internal environment.
- Problem Solving: Break a situation down into smaller pieces to identify key issues, figure out cause and affect relationships in order to solve the problem. Use logic and analytical methods to come to a realistic solution.
- Planning and Organizing: Accurately estimates duration and level of difficulty of tasks and projects, setting out goals and objectives and work plan to complete.
- Service Orientation: Giving superior service to both internal and external customers. Anticipates long term client requirements and identifies required improvements to service delivery.
- Team Work: Work cooperatively and effectively with others to reach a common goal; participates well in group activities to foster a team environment.
- The compensation for this position ranges from $19.37 to $20.56 per hour and is based on qualifications and experience.
- Flexible benefit options when eligible.
- Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
- Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.
You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.
With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.
Our values are at the core of everything we do!
- Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
- Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
- Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.
We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.
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