About Us:
NuWay Floors & Interiors is a leading provider of flooring and interior solutions, committed to delivering high-quality products and exceptional customer service. With decades of experience in the industry, we take pride in our craftsmanship and attention to detail.
Position Summary:
We are seeking a skilled and customer-focused Service/Warranty Technician with hands-on experience in carpet, and sheet lino. The ideal candidate will also possess basic repair knowledge in tile and plank style flooring (hardwood, laminate, lvp), enabling them to address a wide range of warranty and service-related issues. This role is crucial in maintaining our high standards of quality and customer satisfaction post-installation.
Key Responsibilities:
- Diagnose and perform service and warranty repairs on carpet (re-stretching, seam repairs, patching) and sheet lino (seam welding, lifting edges, tears).
- Conduct basic repairs on tile (grout touch-ups, cracked tile replacement) and plank flooring (board replacement, lifting or separation issues).
- Assess flooring concerns and provide professional recommendations to resolve issues.
- Communicate with customers in a courteous and knowledgeable manner.
- Complete service documentation accurately, including materials used and work performed.
- Coordinate with installation and customer care teams to ensure timely and efficient issue resolution.
- Maintain cleanliness and safety on job sites.
- Travel to customer locations using company vehicle.
Qualifications:
- Minimum 2 years of hands-on experience with carpet and/or sheet lino installation or service.
- Basic experience with repairs in tile and plank flooring (hardwood, laminate, LVP).
- Strong attention to detail and pride in workmanship.
- Excellent communication and customer service skills.
- Valid driver’s license and clean driving record.
- Physically able to lift 50+ lbs and perform physical labor including kneeling and bending.
Preferred Skills:
- Experience with commercial and residential flooring service calls.
- Familiarity with industry-standard repair tools and methods.
- Ability to assess service issues independently and provide solutions.
Benefits:
- Competitive wages based on experience
- Health and dental benefits
- Company vehicle and additional tools provided
- Opportunities for professional growth and training
- Supportive team environment
Job Type: Full-time
Pay: From $65,000.00 per year
Licence/Certification:
- Driving Licence (required)
Work Location: In person