ServiceNow Platform Developer

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!

About the workplace

This role will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. Periodically, you’ll be required to attend in-person activities or events.

We’re looking for a highly experienced ServiceNow Platform Developer to support multiple ServiceNow functions, primarily within IT Service Management, HR Service Delivery, and Security Incident Response. You’ll play a crucial role in supporting our roadmap, which includes process improvement initiatives and critical compliance with regulatory requirements. This role is ideal for someone who is self-driven, highly skilled in platform architecture and development, and comfortable owning complex workstreams from end to end.

A typical day would involve:

• Develop, test, implement, maintain, and enhance complex solutions across the ServiceNow platform with minimal supervision.
• Build and implement Custom Integrations, Custom-scoped Applications and vendor supported integrations with minimal supervision.
• Collaborate with cross-functional teams and business stakeholders to gather and refine requirements, perform business analysis, and recommend strategic, scalable solutions that address diverse needs.
• Provide technical mentoring in ServiceNow development and support knowledge sharing across the team including junior developers.
• Build and analyze reports and dashboards.
• Stay current on new platform capabilities and emerging technologies, and actively evaluate on how to apply them to improve ServiceNow strategy and delivery.
• Create and maintain detailed documentation of development work, solution decisions, and system configurations to support maintainability and knowledge sharing.
• Take ownership of assigned tasks and projects with minimal direction, exercising strong problem-solving and decision-making skills to drive results in a dynamic and evolving environment.
• Ensure ServiceNow platform security configuration aligns with corporate security policies and industry best practices.

You Are: 

• A problem solver – You have an analytical mind and can multi-task to come up with solutions.
• Tech-savvy – People often say you’re a quick learner and great with technology & systems.
• A great communicator – You find it easy to get to know others and have great conversations.
• Ready for a challenge – You have a positive attitude and can work in a fast-paced changing environment.

You have: 

• Bachelor's degree in Computer Science or related field experience.
• 5+ years of experience in ServiceNow development.
• Strong understanding of ServiceNow platform and its capabilities, with the ability to develop complex development tasks.
• Strong experience in web development and scripting on the ServiceNow platform.
• Experience with JavaScript, HTML, CSS, AngularJS, Integrations, Custom Scoped Applications, and developing custom Integrations.
• Experience with HR Service Delivery, Security Incident Response, and IT Service Management is a bonus.
• Certifications such as ServiceNow Certified System Administrator and ServiceNow Developer Certified is an asset.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for this role is $81,200 to $122,000 annually. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Posting Deadline: Posted until filled

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

We offer:

• We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
• Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
• New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness.
• We have flex credits for our health care & dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date.  
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at [email protected] for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.