We are looking for a talented Service Supervisor to join our service team in the DISTRIBUTION UNIT in QUÉBEC, QC .
In this role, you will make an impact in the following ways:
- Leadership and Supervision: Oversee technical teams in the installation, maintenance, and repair of equipment, ensuring tasks are executed efficiently and to a high standard.
- Resource Management: Plan and coordinate technician schedules and resources to ensure timely and accurate repairs that meet customer requirements.
- Development and Coaching: Provide direct coaching to technicians, conduct regular evaluations, and identify professional development opportunities to strengthen the team.
- Technical Support: Offer first-level technical support to technicians, resolving complex issues and ensuring quick resolution of challenges.
- Logistics Management: Supervise the effective use of equipment and materials while maintaining high standards of safety, quality, and operational efficiency.
- Customer Communication and Management: Ensure effective communication with customers regarding repair progress, align estimates with organizational goals, and closely monitor customer satisfaction to ensure timely repairs and address any potential issues.
- Continuous Improvement: Actively contribute to process improvement by reviewing and adjusting work methods to better meet customer needs and company objectives.
QUALIFICATIONS
- Professional Experience: An intermediate level of relevant experience in a technical field, including team leadership experience, is required.
- Personnel Management: Experience in managing personnel is essential.
- Technical Knowledge: In-depth knowledge of heavy-duty on-road vehicle mechanics and/or Cummins products is necessary.
- Language Skills: A good command of English is required.
- Teamwork: Strong teamwork skills are essential.
COMPENSATION AND BENEFITS
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check.
RESPONSIBILITIES
TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED THE FOLLOWING
- Diagnose and resolve issues: Apply advanced diagnostic skills to interpret customer complaints, identify hardware and software failures, and validate repairs to ensure complete issue resolution.
- Warranty management: Analyze customer issues to determine warranty eligibility by interpreting manuals and capturing the necessary information for accurate and efficient claims.
- Documentation: Ensure technical accuracy by thoroughly documenting each step of the maintenance/repair process for full traceability and maximum transparency.
- Use of electronic tools: Demonstrate proficiency in using specialized electronic tools for diagnostics and maintenance, interpreting results to determine necessary corrective actions.
- Team management: Foster a culture of individual and collective accountability within the team, ensuring commitments are met and high service standards are maintained.
- Effective communication: Adapt communication methods to suit different audiences, ensuring clear and effective transmission of technical information and proposed solutions.
- Conflict resolution and customer satisfaction: Effectively manage conflict situations by building strong customer relationships and delivering solutions that precisely meet their needs. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.
