Job Summary
We are seeking a detail-oriented and innovative Service Planner to join our team.
Responsibilities
- Respond promptly and professionally to telephone and email inquiries from clients, workers, and referral sources, troubleshooting issues and ensuring a high standard of client-focused service.
- Use GoldCare and Trapeze to produce, monitor, and revise daily schedules that align client needs with worker availability.
- Review completed client assessments and database notes to inform appropriate scheduling decisions.
- Manage and update client and worker profiles in the database, ensuring accuracy of demographic information and availability.
- Proactively identify and resolve scheduling conflicts or changes, communicating updates clearly to all affected parties.
- Provide coverage for absent coworkers and rotate between NYSC sites as scheduled by the Supervisor to support service continuity.
- Participate in continuous quality improvement initiatives and support the Service Access Team with research and best practice development.
- Perform additional duties as assigned by the Supervisor.
Qualifications/ Skills:
Education: Some Post-Secondary Education/ 1-year College Diploma
Experience: Experience working with older adults
Other:
- Strong administrative skills
- Strong computer skills in a Windows environment; Trapeze and Goldcare, an asset
- Strong interpersonal and customer service skills
- Ability to work collaboratively with staff and volunteers.
- Ability to communicate effectively in English (verbal and written); other languages, an asset
- Self-motivated with the ability to work independently and as part of a team
- Current CPR and Standard First Aid
Join our dynamic team as a Service Planner, where your skills will contribute significantly to the success of our projects!
Job Types: Full-time, Permanent
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
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