| Who we are
We are a public purpose, non-profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.
Payments Canada — where our country connects:
Payments Canada — Who we are
| Our culture
With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!
Do you want to make payments easier, smarter and safer for Canada? Join us today!
You need to work here if
- You love working with passionate, ambitious and collaborative colleagues.
- You want to be challenged and lead unique initiatives.
- You want to grow, develop and become a subject matter expert in your field.
- You want your work to make an impact in your community and country.
| What we are looking for
Payments Canada manages and operates critical payment systems for the Canadian economy, governed by the Bank of Canada. This position will play a key role in the ITSM process team, responsible for helping to design, deployment, and performance of a defined set of Service Management processes (Incident, Problem, Change, Asset, Release, and Configuration) that are implemented to support the portfolio of Service Management on both our corporate and payment services deployed across Payments Canada. The Service Management Process Specialist will also assist the Senior Service Management Process Specialist with developing, implementing, and releasing any new ITIL processes.
| A day in the life
Your responsibilities as the Service Management Process Analyst will include but are not limited:
Service Management – Process Management
- Responsible for updating current ITIL processes and helping to create new ones for upcoming planned processes.
- Reviewing processes on an annual basis.
- Help the practices team on reviewing procedures and confirm they align with the processes
- Participate in client relationships and provide support to Payments Canada clients for ITSM processes.
- Maintain relationships with external clients, service providers, and vendors to identify new process solutions to improve ongoing support of Payments Canada's ITSM processes.
- Post-secondary education in related disciplines.
- Minimum of three (3) years of experience in a service management function, including ITIL processes.
- ITIL4 certification, or prepared to obtain certification in the first 6 months
- Ability to participate in the on-call rotation and work periodic overtime.
- Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.
- Experience in executing Project Management best practices is considered an asset.
- Knowledge of ServiceNow and other ITSM tools is considered an asset.
- Experience with Business Process Management (BPMN 2.0) is considered an asset.
- Bilingualism (English and French) is considered an asset.
- Based on qualifications and experience: $78,031 to $97,539.
| What's in it for you?
- Flexible, hybrid (remote/office) environment.
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
- Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
- 26 weeks of paid maternity and parental leave top-up.
- Rewards and recognition program.
- Access to office gym facilities.
- Internal and external professional development opportunities.
- Fun team and organizational events.
- Monthly all staff forums led by our Executive Leadership Team.
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing [email protected].
We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.
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