Kelowna Kia is looking to add a Service Coordinator/BDC
The successful candidate will have excellent communication skills, strong work ethic, and a TEAM first attitude. Previous experience in a call centre or BDC role is a bonus!
Kelowna Kia is looking for passionate people who are motivated to grow with a busy service team.
Responsibilities:
- Field incoming service calls. Sell customers service/maintenance packages prior to arriving in store. Book customers for service.
- Reach out to data base to book customers for service. Drive appointments upward.
- Reach out to customers that have declined ‘recommended maintenance’ and try to rebook.
- Reach out to ‘lost’ customers that haven’t returned to the store in X amount of time.
- Take overflow service customers in house.
- Make SSI (Service Satisfaction) calls with the goal of achieving high scores.
- Be able to multi-task in a fast-paced environment
- Develop and create lasting guest relationships
- Deliver exceptional customer service at all times
- Assist the service department in updating customers. Ensuring guests are contacted on ‘promise times’.
The requirements:
- Strong computer skills
- Strong communication and phone skills
- Strong ‘selling’ ability
- Confident personality
- Experience with PBS is considered an asset
- Organization is a must
- General automotive knowledge
- Strong attention to details
- Team player that can work closely with others
- Enjoy working in a fast-paced environment
- Multi task skills are an asset
- Experience in an auto dealership is a strong asset
- Must have legal right to work in Canada
Kot Auto Group's Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations.
Why choose us!
We are a family owned and run business founded in Kelowna in 2011 and built on decades of experience in the industry; our business includes 9 award winning dealerships across BC. As an established and growing company, we offer:
- Competitive pay
- Great culture and individuals
- Comprehensive group benefits plan
- Employee and Family Assistance Program
- Life Insurance
- Apprenticeship and Training programs
- Mentorship
- Long Service Awards – commencing at 2 years service
- Regular social/team building events
- Community Involvement: Volunteering and donating
- Career growth and security
#INDHigh
Job Types: Full-time, Permanent
Pay: $38,000.00-$45,000.00 per year
Additional pay:
- Overtime pay
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Ability to commute/relocate:
- Kelowna, BC V1X 5C3: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Administrative experience: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
