Role Summary
As Service Admin Supervisor, you’ll play a key role in leading our service administration team, driving consistency, efficiency, and operational excellence across our branch. If you’re a highly organized leader with a sharp eye for process and a passion for developing people, this is your opportunity to make a lasting impact.
This role will report to the Western Service Admin Manager and will help power exceptional service delivery.
Main Responsibilities
- Lead and support the day-to-day operations of the Service Department's administrative function
- Supervise, train, and mentor administrative staff, providing direction on daily work, new initiatives, and performance development
- Oversee customer and vendor relationships—handling contract setup, billing, KPI tracking, reporting, and more
- Participate in customer KPI meetings and help strengthen long-term partnerships
- Manage documentation and compliance processes, supporting ISO and COR audit readiness
- Collaborate on the rollout and maintenance of service software platforms across Western Canada
- Ensure scheduling and inbox management align with service standards and ISO protocols
- Support onboarding of new administrative staff and provide operational briefings for new technicians
- Assist with inventory processes, purchase orders, and improving inventory turnover
- Act as the point of contact for IT-related needs and system support
- Handle travel and accommodation logistics (as required), including emergency arrangements
- Provide administrative backup support for service coordination when needed
- Take ownership of special projects such as quoting, billing for large jobs, or customer onboarding
- Proven experience in a supervisory or team leadership role within service administration or operations
- Strong organizational and multitasking skills—able to manage competing priorities under pressure
- Excellent attention to detail in data entry, documentation, and reporting
- Working knowledge of compliance standards (ISO, COR) and service scheduling
- Effective conflict resolution and team coaching abilities
- Proficiency in Microsoft Office and enterprise systems (e.g., Dayforce)
- Familiarity with service software platforms; ISM experience is a plus
- Strong analytical and problem-solving skills
- Ability to troubleshoot basic IT issues and act as liaison with internal support
- Professional and clear communication skills with a customer-focused mindset
- Willingness to travel occasionally and work flexible hours as needed
- Comfortable working in a fast-paced, high-volume environment
- Competitive base salary with bonus, paid vacation, flex days and other time away from work benefits
- Medical, dental, vision, EAP and other group health insurance benefits for you and your family
- Company-matched RRSP contribution plan
- Annual profit-sharing opportunity
- Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety
- A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset
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