Senior Program Advisor, BFM

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. 

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture. 

We support this commitment by providing: 

• Competitive Pension Plan 
• Employee learning & development programs and reimbursement 
• Recognition of prior Public Service for Vacation Entitlement 
• Employee Assistance and Wellness Benefit Programs 
• Parental Leave top-up, lactations accommodation and childcare partnerships 
• Menopause Policy 
• Employee Resource Groups 

Our Bus Fleet Maintenance office is seeking a Senior Program Advisor who under the direction of the Manager, BFM Programs will coordinates BFM Employee Engagement strategy, implement the Attendance Support Program (ASP) in BFM, which includes the disability management process. Liaise with BFM leaders to ensure accurate coding, and provides statistics and reports regarding status, progress, details on goals and key performance indicators. Collaborate and partner with BFM senior leadership and MX stakeholders on BFM employee engagement, communication, performance and workforce management, develop and administer its respective programs and initiatives.

What will I be doing?

• Plans, coordinates, and develops periodically:  employee communications, BFM employee surveys and employee recognition awards, to promote employee engagement.
• Coordinates employee outreach initiatives (e.g. Town Hall events), collects information, questions, concerns and feedback from employees; conducts research, connects with senior leadership and  facilitates timely information to employee requests for information, answers to questions, responses to concerns; and tracks and follows up on any action items for people leaders
• Assists with planning and execution for facilitating BFM employee participation in all MX employee surveys 
• Maintains electronic tracking system(s) for workforce management, entering and maintaining relevant data in the system while ensuring confidential and sensitive information remains secure. 
• Extracts data/information from electronic tracking systems, analyses data and produces reports for senior leaders
• Liaises with BFM leaders, HR, H&W, LR and union employees to provide ASP information, and responds to union inquiries and/or provides information for responses to grievances
• Leads BFM employee disability management process, including return to work plans, monitoring, reporting, and workplace accommodations
• Collaborates with the manager on any investigations relating to chronic absenteeism, complex medical cases, and disability management
• Development, implementation and sustainment of BFM workforce management, onboarding/offboarding, succession planning activities and programs
• Liaises with BFM Leaders to develop technical and physical requirements and supporting criteria for testing 
• Liaises with BFM leaders, HR, and I&IT for the preparation of Hiring Justification forms (HJF) and MAC forms
• Manages and tracks all employee on-boarding and off-boarding activities
• Development, implementation and sustainment of BFM electronic employee file system
• Compiles employee file history or background reports for senior leadership when requested and as required
• Develops and recommends employee initiatives and event plans and implements strategies, in conjunction with BFM leadership team members and other stakeholders, to reach intended targets and objectives
• Works with frontline supervisory staff to deliver effective and timely engagement, performance and workforce management communications
• Develops summary reports on employee engagement, employee performance and employee management programs; assesses effectiveness, and makes recommendations for improvement 
• Drives continuous improvement in process with respect to which this position has ownership
• Reconciles invoices and submits for payment, tracks expenses related to various initiatives and programs 
• Develops and delivers training and information materials and sessions to staff at all levels across BFM.

What Skills and Qualifications Do I Need?

• Completion of a college diploma or a university degree in business administration or a related discipline – or a combination of education and training deemed equivalent.  
• Demonstrated years of experience in employee engagement initiatives, employee performance programs, workforce management, and/or experience deemed equivalent
• Human Resources certification is an asset
• G Driver’s License is required for travel from work location to other sites as required.  Must meet and maintain the MX corporate standard for a good driving record.
• Prior experience with or the ability to interpret and apply collective agreements, Employment Standards Act, Workplace Safety and Insurance Act, and vendor contract terms and conditions
• Experience managing projects and programs in a time sensitive environment and managing/reporting on project/program deliverables and outcomes to senior management
• Analytical skills to develop plans, costing and business cases, manage and analyze data to provide recommendations for departmental improvement
• Planning, organizing, and coordination skills to provide guidance and training and to plan, prioritize, and organize work assignments to meet deadlines and achieve assigned objectives.
• Interpersonal, customer service, and oral/written communication skills to respond to or direct enquiries, resolve routine problems, interact with and provide support to all staff levels, vendor of  record and to generate a variety of correspondence, bulletins, reports and documents. 
• Written communication skills and intermediate experience with computer applications (e.g. MS Outlook, Word, Excel) databases, tracking systems, and other application software, to prepare a variety of operational plans, presentations, business cases, proposals or reports.
• May work outside ordinary business hours (e.g. evenings and weekends) to accommodate training for shift working employees.  May be required to travel to and from all Bus Services facilities.  May be required to work within maintenance garage settings including inside the bus storage areas or outside.

Don’t Meet Every Requirement? 

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [email protected].

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. 

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application. 

Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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