About Clutch:
We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?
Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.
Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.
Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and BMO. To learn more, visit clutch.ca.
About the Role:
We’re looking for a detail-oriented and fair-minded Senior Arbitration Specialist to join our team. In this role, you’ll help resolve post-sale disputes with Clutch wholesale vehicle buyers, ensuring all cases are handled efficiently and in line with OMVIC and auction policies.
What you’ll do:
- Investigate vehicle condition disputes such as frame damage, mechanical issues, odometer discrepancies.
- Review inspections, diagnostics, and Carfax reports to determine claim validity.
- Interpret and apply arbitration rules from our partners including Openlane, ADESA, and EBlock for auction-specific policies.
- Coordinate inspections, document case details, and communicate resolutions professionally.
- Work closely with internal teams and buyers to facilitate fair and timely outcomes.
What we’re looking for:
- 2-3 years of vehicle arbitration background or knowledge, particularly in the pre-owned vehicle industry.
- Familiarity with OMVIC regulations and Ontario’s Motor Vehicle Dealers Act.
- Ability to analyze technical reports, safety standards, and lien/ownership documents.
- Exceptional communication, negotiation, and conflict resolution skills.
- Experience with auction platforms such as Openlane, ADESA, EBlock, DMS tools, and lien search systems.
- Proficiency in Microsoft and/or Google Sheets.
- Ability to work independently and as part of a team in a fast-paced environment.
- Comfortable working 100% on-site at our Mississauga facility.
- A passion for cars is a big plus!
Why you’ll love it at Clutch:
- Autonomy & ownership -- create your own path, and own your work
- Competitive compensation!
- Generous time off program
- Health & dental benefits
Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [email protected].
