Position: Shift Supervisor - Security Guard X 2
Site: Cadillac Fairview- 16 York St
City: Downtown Toronto, ON
Status: Full-Time Nights
Hours: Static Continental Nights - 2000-0800
Category: Overtime is Averaging Agreement (AA) after 88 hours
Pay Rate: $20.15 - $23.35- /Hr
Internal Posting Date: May 29, 2025
Internal Closing Date: June 5, 2025
External Closing Date: June 12,2025
Please note that this is just an example and may not reflect your actual assigned schedule, which will be determined based on business needs.
Site Description: With its signature stepped exterior and soaring glass wrap around lobby, 16 York has added a striking sophistication to one of Toronto’s most important intersections and created a redefinition of the downtown core. Located at the very center of the city’s dynamic and expanding business core, this 33-storey, 870,000 square foot office tower is exceptional from any perspective.
Job Description:
Security guards maintain a highly visible and reassuring presence through their assigned patrol and post duties. Security guards are the eyes and ears of the Property and they take steps to ensure that the Manager’s rules and standards for the Property are maintained. By their presence, they act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming environment at the Property.
Job Duties:
- Lead a team of 4-5 guards
- Proactively dealing with emergency situations
- Liaise with Site Director and Property Management
- Providing exceptional service to enhance customer experience
- Ensuring compliance with the standards, rules and regulations at the Property
- Be proactive in helping everyone have an outstanding customer experience at the Property
- Perform highly visible patrols of assigned patrol areas/zones (by foot), and positively engage with tenants, guests, visitor's and employees on an ongoing basis
- Approach guests or visitors at directory boards, within building lobbies, and elsewhere to offer directions or general assistance;
- Work closely with the Manager’s other departments at the Property, especially the guest services and tenant services departments, to provide customer service support to tenants, guests, visitor's and employees;
- Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property;
- Assist visitors, guests and tenants’ employees with specific problems, such as safety concerns, requests for directions, escorts, assistance with packages, misplaced vehicles, etc.;
- Protect the
- the Property and maintain a safe and welcoming environment
- Enforce the rules and regulations at the Property in a fair and responsible manner
- Report and follow up on hazards and/or deficiencies identified during duty
- Observe and report criminal activity to the police and assist the police upon their arrival and during their attendance at the Property
- Assist tenants/merchants respond to crimes that have occurred at the Property and ensure appropriate law enforcement authorities are summoned
- Respond to medical emergencies and provide First Aid, CPR, or AED support as necessary until medical professionals arrive
- Prepare written reports using the Manager’s standard report-writing program
- Deal with trespassers and unauthorized persons found on the Property in a fair and safe manner
- Remain prepared to respond to crime, disturbances, and emergencies as per training and procedure
- Facilitate access to restricted areas for authorized persons; and
- Control vehicle traffic on the Property
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