Claims Solution Development is a national team supporting all lines of business, including Auto, Property, Accident Benefits, Bodily Injury, Fraud, and Legal. Our mandate is to lead and collaborate on initiatives that enhance Claims operations through system enhancements, process optimization, and strategic tool development. We work closely with IT and external partners to ensure the effectiveness of the INDM system and other Claims-related applications. As the Section Manager, Solutions Development and Support, you will lead a team of technical experts who provide day-to-day support for Claims systems and tools across the country. Your team acts as the primary link between Claims and IT, resolving technical issues, supporting system functionality, and ensuring operational continuity. You will also work in close collaboration with the Manager of the Solutions Development team, whose business analysts lead and deliver strategic claims initiatives. Together, you will coordinate planning, resource alignment, and project execution to ensure seamless delivery and support across the Claims organization. This role requires strong leadership, technical acumen, and the ability to manage both reactive support and proactive project involvement. More specifically, you will be required to:
- Lead and manage the Solutions Development and Support team, overseeing day-to-day operations, technical issue resolution, and HR responsibilities including coaching, development, and performance management.
- Coordinate closely with the Manager of the Solutions Development team, aligning on project planning, resource sharing, and execution of initiatives that span both teams.
- Oversee the delivery of technical support services for Claims systems and tools, including INDM and third-party platforms such as Mitchell, Progi, Verisk, and ARMS, ensuring timely and effective resolution of issues.
- Support cross-functional project execution, contributing technical expertise and stepping in to lead or co-lead initiatives when needed, particularly where system integration or troubleshooting is required.
- Ensure seamless collaboration between support and development functions, facilitating knowledge sharing, joint planning, and consistent communication across both teams.
- Develop and implement the team’s business plan, aligning objectives with broader Claims strategies and driving continuous improvement in service delivery and system performance.
- Promote a culture of agility, accountability, and innovation encouraging proactive problem-solving and adaptability in a fast-paced, evolving environment.
What we offer*
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Benefits apply based on eligibility criteria.
What you bring to the table
- Bachelor’s degree in a related field
- A minimum of nine years of relevant experience including three years in management
- Please note that other combinations of qualifications and relevant experience may be considered
- Project management, coordination and planning experience
- Knowledge of French is required for positions in Quebec
- Advanced proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English speaking partners, members and/or clients
- Intermediate knowledge Claims systems and tools, including INDM and third-party platforms (e.g., Mitchell, Progi, Verisk, ARMS), and the ability to troubleshoot and guide technical issue resolution
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Trade Union (If applicable)
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Management (FG)
Unposting Date
2025-08-4
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