Company: Horizon Ag & Turf
Location: Wetaskiwin
Service Advisor – Seasonal Contract 2-3 months with potential to be Permanent**
Team up with the Best People and the Best products!!
Are you a problem solver with exceptional customer service? Do you want to be part of a company with decades of experience serving agricultural and commercial equipment clients all over Alberta? Join our team as a Service Advisor to take your career to the next step and showcase your skills in this fast-paced environment.
THE COMPANY:
Horizon Ag & Turf was established in 2024 as Agland and Martin Deerline merged operations. While the name is different, you can expect the same faces to greet you, quality equipment, timely service solutions and parts reliability when you walk into our dealership locations. We are a family-owned and operated business with over 65 years of experience in the agriculture, property owner, landscaping, construction and golf industries. Grounded by our Roots. Eyes on the Horizon.
THE POSITION:
A Service Advisor is the vital connection between our clients and the Service department, they are responsible for scheduling service work and for selling recommended or required services to our clients after gathering and understanding information from our experienced Service Technicians.
They act as the dealership’s first-line client relations and service representative, delivering seamless communication between clients and our service team as well as delivering exceptional service and support throughout the repair process.
- Greet clients and provide exceptional service while addressing their equipment needs
- Gather detailed information about equipment issues or service requests and create accurate work orders.
- Schedule service appointments and coordinate with technicians to ensure efficient workflow.
- Serve as a primary point of contact for customers regarding their service needs, inquiries, and scheduling.
- Collaborate with technicians and parts department to ensure parts availability and service readiness.
- Provide clients with detailed estimates for repairs, maintenance, or upgrades.
- Keep clients informed about service progress, additional repairs needed, and timelines.
- Complete work orders upon receiving information from Service Technicians, ensure detailed story on the work order is completed and all parts were used by the technician and have them sign off if necessary.
- Monitor repair completion progress and make sure open work orders are completed and closed in a timely manner.
- Build and maintain strong relationships with customers, understand their long-term needs and provide tailored service solutions.
- Maintain accurate records of work orders, work performed, and customer interactions as well as a professional and organized workspace.
- Follow up with customers to ensure satisfaction and maintain customer loyalty.
- Stay current with product knowledge, agricultural industry trends, and service techniques.
Skills required:
- Strong understanding of agricultural, commercial, compact equipment and lawn tractors.
- Excellent verbal and written communication skills.
- Experience in client service facing or service advisor, technical services, parts, warranty or repair from a dealership or similar industry is an asset.
- Proficient use of computer programs and technology.
- Ability to work in a fast-paced customer service focused environment, while multitasking and managing time effectively.
- Problem solving skills with a proactive solution-oriented approach.
- Excellent negotiation/ conflict resolution skills.
- Exceptional interpersonal and organizational skills.
- Available to work a flexible shift; and
- A client-first attitude with a commitment to delivering exceptional service.
- Valid Driver’s license and clean driving record.
WHY SHOULD YOU APPLY?
- You’ll love being a part of our team! PLUS…
- Competitive compensation plan
- Comprehensive and ongoing training/ Professional development opportunities.
- Supportive team environment.
- Employee Discounts!!
