About the Role
Success Home Care is seeking a responsive and detail-oriented Scheduling Manager to support the coordination of our caregiver team and ensure smooth daily operations. This position plays a critical role in managing caregiver schedules, onboarding new clients, supporting staff communication, and assisting with light administrative duties.
This is a hybrid position offering both flexibility and meaningful impact in the senior home care sector.
Key Responsibilities
Scheduling & Shift Coordination (Primary Focus)
- Manage the master schedule using ShiftCare, including real-time coverage for open shifts, cancellations, and staff call-outs
- Maintain up-to-date employee availability records and proactively follow up with staff regarding shift confirmations
- Ensure all scheduled staff receive timely shift instructions and know their responsibilities for each assignment
- Confirm staff clock-ins/outs and follow up as needed
- Respond promptly to phone calls, texts, and emails during scheduled hours
- Communicate scheduling updates with the Care Coordinator and escalate care-related concerns
Client Onboarding & Account Management
- Send and manage Service Agreements, intake forms, and ensure all client onboarding steps are completed
- Maintain accurate client profiles and shift documentation within ShiftCare
- Track and enter shift notes, client updates, and relevant communications
Administrative Support (Secondary Focus)
- Support the organization and maintenance of employee files and HR documentation
- Assist with administrative tasks such as availability tracking, follow-up messaging, and documentation reminders
- Provide backup for basic intake calls or inquiries from prospective clients
What We’re Looking For:
- Experience in home care, scheduling, healthcare, or administrative support is a strong asset
- Comfortable using communication tools (phone, text, email) and platforms like ShiftCare or similar software
- Strong communication, organization, and multitasking skills
- Ability to work independently and make confident decisions under time pressure
- Dependable weekend availability and flexibility during weekday afternoons
What We Offer:
- Supportive team environment with ongoing training
- Flexible weekday hours
- Opportunity to grow into a long-term operations or admin role
- Meaningful work supporting a growing community-based care company
Job Type: Full-time
Pay: $23.00-$25.00 per hour
Expected hours: 30 per week
Benefits:
- Flexible schedule
- Work from home
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Weekends as needed
Application question(s):
- Are you comfortable working in a fast-paced environment where priorities and schedules may change often?
- Are you open to learning new technology or tools if training is provided?
Experience:
- Administrative: 1 year (preferred)
Language:
- English (required)
Location:
- Victoria, BC (required)
Work Location: Hybrid remote in Victoria, BC
Expected start date: 2025-06-16
