Join an organization that is working to make a difference in the lives of thousands of Calgary women. The Women in Need Society (WINS) is proud to be one of Calgary’s longest running social enterprises driven by our Mission of connecting women and their families with resources to thrive. Together with donors, government and many other partners, WINS works to provide wrap-around support to women who are experiencing abuse, poverty, social isolation and/or homelessness. WINS Vision is to create a community where all women are thriving and building resilient families. By running a social enterprise, WINS also provides an opportunity for women to work in a safe, empowering, meaningful environment while providing Calgarians the opportunity to shop at WINS Thrift Stores, the MORE Store by WINS, or our online business Twice New. Shopping and donating to WINS allows Calgarians to contribute to their local community while being kind to the environment.
The culture at WINS is built upon our values. Our values are an integral part of who we are.
Overview:
The Sales Associate will help to advance the organization’s strategic goals by embracing the mission, vision, and values of WINS. The successful sales associate will be working in one of our store locations - in Glenbrook, Dover or Manchester (please, indicate your preference by answering the question during your accordingly).
Reporting to the Store Manager, the Sales Associate is responsible for providing friendly and courteous service to customers, donors and volunteers. This position works in a fast-paced environment that involves driving sales through engagement of customers, suggestive selling, and sharing product knowledge.
Duties and Responsibilities:
Foster a positive workplace and team environment through open communication
Ensure high levels of customer satisfaction through excellent sales service
Assess customers’ needs and provide assistance and information on products1
Welcome customers to the store and answer their queries
Sort, tag, hang merchandise, arrange, restock sales floor
Resolve customer complaints to ensure maximum client satisfaction
Process sales transactions at point of sale (POS) accurately & efficiently
Receive, sort, & recycle donated goods
Lift & move all sizes of furniture throughout each shift - 50 lbs individually or 100 lbs as a member of a team
Promote upcoming sale promotions, events and other WINS initiatives
Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- Actively seek out customers in store and “Go the extra mile” to drive sales
Remain knowledgeable about WINS community impact and the programs offered
General housekeeping and tidiness of store & rotate inventory on regular basis
Other duties as assigned
Requirements:
Education
Grade 12 Diploma and/or equivalent combination of education and experience
Experience
Previous experience in a retail, customer service environment is an asset
Personal/ Professional Attributes:
A friendly and energetic personality with customer service focus
Strong communication and interpersonal skills
Ability to problem solve, multi-task and prioritize daily work
Ability to perform under pressure and address complaints in a timely manner
Ability to stand for long periods of time throughout each shift
Availability to work flexible shifts with weekend availability
Ability to physically lift 50 lbs individually or 100 lbs as a member of a team
Eligible to work in Canada
CSA approved steel-toe boots
