We pride ourselves in achieving exceptional results in operating hotels from our ability to blend the superior science of hotel management with the art and professionalism of hospitality. Are you seeking a successful company to grow with? Do you have what it takes to grow with us?
We currently have an opportunity for an energetic, service-oriented leader to join our team. Candidates will be responsible for all aspects of operating the hotel with a focus on housekeeping and front desk, including training, and leading the team to ensure superior guest and associate satisfaction.
Our Managers understand the meaning of true Customer Service, they are professional, team-oriented, possess good work ethics and are extremely results driven. They have no hesitation in:
- Going above and beyond our guest's expectations.
- Mentoring and developing our Team Members.
JOB REQUIREMENTS:
- Minimum of 3-4 years Hotel Front Office Manager.
- Experience in Front Office Operations and Housekeeping required.
- Diploma or Degree in Hotel/Restaurant Management would be an asset.
- 'Hands-on' Management style.
- Proven track record of implementing company policies, new initiatives, establishing SOP's.
- Keen eye for cleanliness and attention to details.
- Operations: experience in budget preparations, forecasting, upsell techniques, cost management, labor costs, scheduling, payroll.
- Staffing: recruit, hire, train and development of others, conduct regular staff meetings, communicate with all departments, ensuring that all goals are known to the entire team and review performances to ensure the employees are of the highest quality.
- Monitors and assesses service and satisfaction trends and evaluates and addresses issues, systems and procedures to make improvements.
- Great motivator.
- Ensure all company policies are being implemented.
- Highly organized, goal and results oriented person.
- Applicants must be able to communicate information and ideas clearly. They must be able to work in a fast-paced environment and be able to handle everyday situations quickly and effectively.
- Must have excellent attitude with a positive influence on others.
- Applicants must be empathetic to the thoughts, comments and needs of guests, clients and staff.
- Entrepreneurial spirit is a definite asset.
- Able to relocate within Canada if required.
- Exceptional Leadership skills.
- Commitment to exceeding guest expectations.
- Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
- Superior written and oral communication skills.
- Excellent organizational and time management skills, with the ability to set priorities for self and others.
- Ability to develop and motivate staff to achieve challenging goals.
PERKS
- Rewards & Recognition
- Discount Hotel Stays for Team Members and Family & Friends rates too!
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money!
- Group Life Insurance, Extended Health, Dental, Vision Care!
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**
Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Grouptakes seriously its obligations under the Human Rights Code.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
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